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Ivan Pelaez

Ivan Pelaez

Certified

Consultant

Freelance | Singapore

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Data dreamer, envisioning a world powered by intelligent insights.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Engineer Associate

Data Engineer Associate

Other Certificates

Salesforce Data Architect

Salesforce Data Cloud Consultant

Salesforce Advanced Admin

Salesforce Business Analyst

Salesforce Agentforce Specialist

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Understanding Data Engineering

My Work Experience

Where I've interned and worked during my career.

EY | Jun 2024 - Jan 2025

Manager | CRM Transformation

- Led a SGD 450,000 engagement from opportunity to execution to support a leading Singapore telco with processing customer service transactions on Salesforce Communications Cloud. This involved defining the delivery scope and governance, structuring the commercial proposal, onboarding and managing the delivery team - Built and implemented Salesforce Sales Cloud reports and dashboards to track B2B sales velocity at a leading Singapore telco. Led UAT and delivered user training for executives and key stakeholders - Designed and mapped data models, platform solutions, and implementation strategies to align with business and technical requirements for CRM transformation proposals exceeding SGD 1M for enterprise clients in Singapore
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Salesforce | Apr 2022 - Jul 2024

Sr. Success Guide | Solution Strategy

- Architected the future-state case-to-resolution process for a top ten retailer in the Middle East, aligning strategic business goals with Salesforce Service Cloud capabilities in close collaboration with the Head of Operations - Redesigned the return/refund journey with the Head of Customer Service at a leading European retailer, reducing average handle time by integrating handoffs between customer service, warehouse, and finance teams on Salesforce Service Cloud - Partnered with the Head of Sales at a premium real estate company in the UAE to transform the lead-to-offer journey, aligning the buying experience with the company’s vision through Salesforce Sales Cloud - Conducted a maturity assessment of the lead-to-cash process across three countries for a leading Swiss professional services firm. Presented leadership actionable recommendations to harmonize sales processes and implement territory management for clear client ownership on Salesforce Sales Cloud

Forrester | Jun 2018 - Mar 2022

Customer Success Manager | CX Strategy

Advised IT portfolio leaders at a top-five global consumer goods company on transitioning to a product-based operating model, introducing product management principles and metrics to align technology investments with business outcomes and drive adoption of digital services.

Adobe | Sep 2017 - Mar 2018

Business Development Representative | Digital Marketing

Generated USD 2.6M in sales pipeline and achieved 109% of quota in my first quarter by aligning Adobe Experience Cloud solutions with key marketing priorities of enterprise prospects, crafting compelling value propositions tailored to the customer experience challenges I uncovered

My Education

Take a look at my formal education

Bachelor of Arts (Hons) in Sinology and BusinessHTWG Konstanz | 2016

About Me

Ivan Pelaez

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