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Iria Caceres Grizon

Iria Caceres Grizon

Data Analyst

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Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

Curious explorer of data landscapes, seeking hidden treasures.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to SQL

course

Introduction to ChatGPT

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

TikTok | Aug 2021 - Present

Partnership Quality Analyst

▪ Work closely with local operations and safety teams and act as escalation point of contact for policy-related questions, issues, improvements and solutions. ▪ Responsible for the moderation team's quality. ▪ Conduct quality assessments to ensure the quality of the content being reviewed. ▪ In continual contact with partners to help manage their quality and projects. ▪ Development and implementation of new documents to maintain and improve communication with partners. ▪ Generate data and undertake RCAs to detect and correct top error trends. ▪ Organisation of calibration meetings to achieve an improved understanding of the policies and processes. ▪ Support the go-live process for the new hires.
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TikTok | Sep 2020 - Aug 2021

Senior Quality Analyst

delivery of the content reviewed in EMEA/LATAM markets. ▪ In contact with BPO to help manage their quality and projects. ▪ Provide reports detailing calibration, RCA and top error trend metrics. ▪ Support Partnership QA and Market POC to ensure timely communications feedback and appeal results. ▪ Development and organization of training decks for business needs. ▪ Supporting the onboarding process as the business requires. ▪ Work closely with other departments to improve the quality process.

Majorel Ireland | Mar 2019 - Sep 2020

Senior Content Reviewer

▪ Review account details to determine the legitimacy of businesses in compliance with the client’s policies. ▪ Examine Ads, websites and online presence of businesses using our client's tools and workflow systems. ▪ Conduct root causes analysis to identify trends and areas of policy/process improvement (Point of contact for the Spanish market). ▪ Perform reviews to meet daily/weekly targets. ▪ Work with exceptional attention to detail in a fast-paced environment. ▪ Maintain high-quality deliverables in my daily workflow. ▪Assisting with the onboarding process of new hires. ▪Lead contact in the team for the Spanish Market. ▪Collaborate with all necessary departments to meet the needs of an ever- evolving business.

Fronda Centros de Jardineria SL | Nov 2014 - Feb 2018

Customer Service Representative

▪ Looking after clients enquires over the phone & e-mail. ▪ Providing information about company services and products. ▪ Building up the relationship with customers in order to improve customer loyalty ratio. ▪ Resolve all inbound customer requests in an efficient manner. ▪ Outbound calls to solve payments issues and negotiate a payment agreement. ▪ Addressing customer concerns. ▪ Cash management and multiple Backoffice tasks ▪ In charge of training new hires and support staff.

Eroski | Aug 2013 - Feb 2014

Sales Representative

N/A

Antonio Dorado SL | Jun 2007 - Sep 2011

Sales Representative

N/A

My Education

Take a look at my formal education

Master's degree, Cultural Resource Management and Policy AnalysisUniversitat Oberta de Catalunya | 2017
Grado, FilosofíaUniversitat de les Illes Balears | 2016

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