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Iria Caceres Grizon

Iria Caceres Grizon

Data Analyst

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Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Curious explorer of data landscapes, seeking hidden treasures.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to SQL

course

Understanding ChatGPT

course

Understanding Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Understanding Data Science
Intermediate SQL
Understanding Cloud Computing

My Work Experience

Where I've interned and worked during my career.

TikTok | Aug 2021 - Present

Partnership Quality Analyst

▪ Work closely with local operations and safety teams and act as escalation point of contact for policy-related questions, issues, improvements and solutions. ▪ Responsible for the moderation team's quality. ▪ Conduct quality assessments to ensure the quality of the content being reviewed. ▪ In continual contact with partners to help manage their quality and projects. ▪ Development and implementation of new documents to maintain and improve communication with partners. ▪ Generate data and undertake RCAs to detect and correct top error trends. ▪ Organisation of calibration meetings to achieve an improved understanding of the policies and processes. ▪ Support the go-live process for the new hires.
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TikTok | Sep 2020 - Aug 2021

Senior Quality Analyst

delivery of the content reviewed in EMEA/LATAM markets. ▪ In contact with BPO to help manage their quality and projects. ▪ Provide reports detailing calibration, RCA and top error trend metrics. ▪ Support Partnership QA and Market POC to ensure timely communications feedback and appeal results. ▪ Development and organization of training decks for business needs. ▪ Supporting the onboarding process as the business requires. ▪ Work closely with other departments to improve the quality process.

Majorel Ireland | Mar 2019 - Sep 2020

Senior Content Reviewer

▪ Review account details to determine the legitimacy of businesses in compliance with the client’s policies. ▪ Examine Ads, websites and online presence of businesses using our client's tools and workflow systems. ▪ Conduct root causes analysis to identify trends and areas of policy/process improvement (Point of contact for the Spanish market). ▪ Perform reviews to meet daily/weekly targets. ▪ Work with exceptional attention to detail in a fast-paced environment. ▪ Maintain high-quality deliverables in my daily workflow. ▪Assisting with the onboarding process of new hires. ▪Lead contact in the team for the Spanish Market. ▪Collaborate with all necessary departments to meet the needs of an ever- evolving business.

Fronda Centros de Jardineria SL | Nov 2014 - Feb 2018

Customer Service Representative

▪ Looking after clients enquires over the phone & e-mail. ▪ Providing information about company services and products. ▪ Building up the relationship with customers in order to improve customer loyalty ratio. ▪ Resolve all inbound customer requests in an efficient manner. ▪ Outbound calls to solve payments issues and negotiate a payment agreement. ▪ Addressing customer concerns. ▪ Cash management and multiple Backoffice tasks ▪ In charge of training new hires and support staff.

Eroski | Aug 2013 - Feb 2014

Sales Representative

N/A

Antonio Dorado SL | Jun 2007 - Sep 2011

Sales Representative

N/A

My Education

Take a look at my formal education

Master's degree, Cultural Resource Management and Policy AnalysisUniversitat Oberta de Catalunya | 2017
Grado, FilosofíaUniversitat de les Illes Balears | 2016

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