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Anthony Nduaguba

Anthony Nduaguba

Senior Engineer

Tecnotree | United Kingdom

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Workbook

Introduction to Python

My New Course

Introduction to Python

Data whisperer, listening closely to the stories hidden within the numbers.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to Python

DataLab

Introduction to Python

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

AWS AWS Cloud Practiioner

Microsoft Microsoft Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding ChatGPT
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Tecnotree Corporation | Jul 2020 - Present

Application Support Lead

Ensure customer satisfaction by providing timely and effective solutions. Develop and automate regulatory reports for compliance and ensure that they are promptly generated and delivered. Document technical issues and resolutions in a knowledge base to improve future support processes. Collaborate with cross-functional teams, including product development and quality assurance, to ensure customer issues are resolved. Manage a team of support engineers, providing guidance and coaching to improve their technical skills and customer service. Analyze support metrics to identify areas for improvement and implement process improvements to enhance the customer support experience.
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Tecnotree Corporation | Jul 2017 - Jun 2020

Senior Technical Support Engineer

N/A

Ericsson | Feb 2016 - Dec 2016

Service Engineer, Mobile Financial Services

• Core system (M3, LWAM, CWS, PWS, ERA, HSM, DB …) functionality and features. • Integrations of ECW with other third party systems. • Code deployment and testing. • Functionality testing, Features enablement and configurations. • Rating fees and bonus configurations • ECW application administrations.

Tecnotree Corporation | Feb 2015 - Jan 2016

Tech Support Engineer

• Administration and Support of Applications in the Enterprise System Support unit - Prepaid Management System (PPMS) and Loyalty and Campaign Management System(LCMS) Application and ensure optimal performance of the application. • Automate and schedule daily campaigns to enhance application functionality. • Work with the VAS Planning and marketing team to formulate and implement new campaigns based on business requirements. • Evaluate data controls, integrity checks, and audit trails of information systems in operation • Administer and resolve applications issues, provide updates and perform root cause analysis. • Design and maintain expertise in flow of application process and systems related to business. • Develop and enhance application according to customer requirements. • Administering Oracle PL/SQL and Unix Scripts for In-house processes for performance enhancement and meeting of requirements

Swifta Systems | May 2012 - Feb 2015

MobileMoney Deployment and Support Engineer

Integration of Fundamo Applications with third party applications. Mobile Money support and administration. SQL Report development and optimizations. Administration and maintenance of Fundamo Application. Deliberate and brainstorm with other members of management team in taking management level decisions. Engage in the deployment, modification and implementation of various application patches, packages and upgrades. Worked with SharePoint team to generate Fundamo Transaction (Failed and Successful) graphs for easy monitoring of Fundamo applications performance. Integrated Fundamo Mobile Money Applications with third-party applications like Airtime System (EVDS) and URA payments. A member of the team that implemented Fundamo USSD payment channels at MTN Uganda. Promptly respond to escalations from Back Office or Help Desk in respect of various Users/Subscribers/Customers’ issues and providing innovative solutions to prevent future reoccurrence/repercussions. Communication is usually through emails, telephone calls, IT Service Management Suite such as BMC Remedy and in some cases face to face. Developed PL/Sql procedures/functions for third applications like MTN Services to consume. Development and automation of sql based reports for business users. Administration of RiskSecureTM MIS Reporting applications and RiskSecureTM Anti-money Laundry Applications (AML). Administration of Big IP Load balancer applications in other to control traffic to Fundamo Applications and Fundamo Security Servers. Hands-on experience on application data security concepts such as Key management, Zone management and Pin management

3Consulting | May 2009 - Feb 2012

Application Support Engineer

Key Achievements: • IFS App 7.5 Upgrade: o I worked with the team to ensured the integration and compatibility with other third party applications o I worked with the team to Implement new functionalities using PL SQL like automatic Virtual Top Up vending on IFS Retail, bulk movement of SIM kits, splitting of bulk SIM kits on IFS Connect store before selling to customers and bulk retail sell of air time voucher. o I worked with the team to implement Virtual top up vending by consuming SIEBLE CRM api. • Worked with the team to design and implement a single signon PL SQL API interface for Identity Account Management (IAM). • Developed Oracle PL SQL packages and exposed to other class-A systems such as prepaid management systems (PPMS), post-paid management system (Single View Billing Solutions) etc. for interaction with IFS Applications. • Worked with the to design and implement a PL SQL interface for SIEBLE CRM. This package simulates all Retail transactions via SIEBLE CRM. • I designed and deployed Inventory Forecast Report – An Oracle SQL based report developed for MTN Inventory Control Unit to predict sales forecast, stock ageing, stock replenishment and how long it will take a given stock to get depleted.

West Atlantic Computers Ltd | Jan 2009 - May 2009

Website Administrator

N/A

EcoBANK Nigeria Plc | Apr 2008 - Oct 2008

Card Service Executive

NYSC Place of Primary Assignment

EcoBANK Nigeria Plc | Nov 2007 - Mar 2008

Sales Executive

NYSC Place of Primary Assignment

Zoom Mobile(RelTel), Onitsha | Mar 2005 - Nov 2005

Industrial Trainee

Industrial Attachment

My Education

Take a look at my formal education

Postgraduate Degree, Data Science and Business AnalyticsThe University of Texas at Austin | 2022
Nano Degree, Programming for Data Science with Python  · (NovemberUdacity | 2021
Bachelor of Technology, Computer ScienceFederal University of Technology Owerri Nigeria | 2006

About Me

Anthony Nduaguba

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