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Irene Cheong

Irene Cheong

Data Analyst

University Tunku Abdul Rahman (UTAR)

Technologies

My Portfolio Highlights

My New Project

The GitHub History of the Scala Language

My New Workbook

Introduction to Importing Data in Python

My New Course

Introduction to Python

My New Project

The GitHub History of the Scala Language

Data explorer, uncovering insights in the digital wilderness.

My Work

Take a look at my latest work.

DataLab

Introduction to Importing Data in Python

course

Introduction to Python

DataLab

A Visual History of Nobel Prize Winners

DataLab

Introduction to Importing Data in Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Alibaba Group Alibaba Preliminary Certificate

Universiti Tunku Abdul Rahman UTAR Soft Skills Development Certificate with Merit Grade

Universiti Tunku Abdul Rahman Bachelor of Business Administration (Hons) Entrepreneurship Honours Degree with Distinction

Universiti Tunku Abdul Rahman Malaysian University English Test (MUET) Band 4

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Understanding Data Science
Intermediate Python
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

Walplus | Feb 2023 - Present

Business Intelligence Project Manager

- Specializing in using Google BigQuery to write SQL scripts and creating data visualization in Looker Studio. - Working closely with the client company to gather business requirements for the custom reports and dashboards that meet their needs. - Ensuring data accuracy, maintaining data pipelines, and troubleshooting issues as they arise. - Committing in delivering high-quality, actionable insights that drive business growth and help the client company in making informed decisions.
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Walplus | Dec 2019 - Jan 2023

E-commerce Key Account Sales Executive

- Managing multiple seller accounts, including eBay, Amazon, Walmart, Nordstrom Dropshipping, Overstock, Bebeboutik, and Wayfair, to drive sales growth. - Optimizing product listings across all seller accounts to improve organic search rankings and increase visibility to potential customers. - Overseeing Amazon, Overstock, and Wayfair USA's sponsored products to increase sales - Working closely with the business development team to identify new opportunities and improve sales performance. - Processing daily orders using Linnworks to ensure timely and accurate fulfilment of customer orders and shipments. - Managing Amazon USA FBA and Wayfair SPO shipments by coordinating with internal teams and external partners to ensure smooth and efficient logistics operations. - Providing exceptional customer service by promptly and professionally responding to inquiries, complaints, warranty claims, product exchange requests, and product returns through ticketing systems such as FreshDesk and eDesk. - Collaborating with the operation team to ensure accurate inventory management and timely order fulfilment - Proactively replenishing e-commerce stocks and proposing stock replenishment to the purchasing team as needed. - Working closely with the IT team to create custom Excel spreadsheets for various functions, including pricing, inventory management, and sales analysis, to support data-driven decision-making and business operations.

Mojia's Lifestyle House | May 2019 - Mar 2021

Dropshipper

- Dropshipping products from KAIT Lifestyle Store, which involved managing the order fulfilment process and ensuring timely delivery to customers. - Uploading products to Shopee and Lazada, by creating product listings, optimizing product images and descriptions, and setting pricing and inventory levels. - Managing the Shopee and Lazada campaigns by creating and executing marketing strategies to drive traffic and sales, and monitoring performance metrics to ensure optimal results. - Managing the social media channels by creating content and engaging with followers to build brand awareness and loyalty. - Responding to customer inquiries from Shopee and Lazada promptly and professionally to ensure high levels of customer satisfaction and retention.

KAIT Lifestyle Store | Jul 2019 - Nov 2019

Junior E-commerce Executive

- Leading and managing 10 major marketing campaigns for the company's website to raise awareness and promote the company's products. - Managing the Lazada Campaign and Flash Sales on a weekly basis by creating and executing sales strategies and monitoring performance metrics to ensure optimal results. - Overseeing the company website and social media accounts, including updating content and product information to keep customers engaged and informed. - Maintaining accurate product listings across various online marketplaces, such as Shopee, Lazada, Qoo 10 Singapore, and Motherhood.com, to ensure optimal visibility and sales performance. - Creating compelling Facebook posts on a weekly basis to generate interest and engagement with the company's products. - Responding to customer inquiries promptly and professionally, through multiple channels including Shopee, Lazada, WhatsApp, and email, to ensure high levels of customer satisfaction. - Supervising and leading the marketing and graphic design teams by providing guidance and support to ensure that they meet their objectives. - Contacting and screened internship applicants to identify top talent and support the growth of the team. - Creating and managing Delivery Orders (DO) and Invoices (INV) for suppliers to ensure timely and accurate payment processing. - Ordering stocks from suppliers to maintain optimal inventory levels and meet customer demand. - Assisting with 6 live-streaming events, coordinating with the team to ensure seamless execution and high-quality production. - Attending exhibitions to identify and evaluate potential suppliers to support the company's growth and expansion efforts. - Assisting with Shopee S-Mart order fulfilment by ensuring timely and accurate delivery of products to the third-party fulfilment warehouse.

FiaVest Academic Sdn Bhd | May 2019 - Jun 2019

Stock Trader Apprentice

- Learning the FiaVest System, a powerful trading platform created by the company. - Conducting daily stock trading simulations with virtual money to gain practical experience in making trades, analyzing market trends, and managing risk.

KAIT Lifestyle Store | Oct 2018 - Dec 2018

E-commerce Intern

- Overseeing the management of the company's website and social media accounts, including Facebook and Instagram, to increase online visibility and engagement with customers. - Updating product listings across various online marketplaces, such as Shopee, Lazada, and 11Street, to ensure accurate and up-to-date product information for customers. - Creating Facebook posts on a weekly basis to promote the company's products, and maintain customer engagement. - Responding to customer orders and inquiries promptly and professionally to ensure high levels of customer satisfaction. - Contributing to the success of 3 major marketing campaigns for the company's website. - Designing over 100 marketing creatives for the company's website, social media, and Whatsapp to enhance the company's online presence and drive sales. - Coordinating with the team to manage inventory and ensure that products were available to meet customer demand.

Alibaba Group | Jan 2018 - May 2018

Alibaba-UTAR Global E-Commerce Talent Practice Project Participant

- Conducting interviews with company founders to gain a comprehensive understanding of their business needs and requirements for using the Alibaba platform. - Creating a customized Alibaba Mini-Site for the assigned company to effectively showcase their products and services to potential customers. - Improving the visibility of the company's products by redesigning 10 product images to gain higher search engine rankings and increase online traffic. - Conducting a thorough analysis of the company's current e-commerce operations and providing recommendations on optimizing its online presence.

Anakku Baby Connection Sdn Bhd. | May 2017 - May 2017

Shop Assistant

- Managing inventory levels by monitoring stock levels, reordering products when necessary, and ensuring accurate records were maintained. - Increasing sales and customer engagement by actively promoting products and providing excellent customer service to in-store customers. - Providing exceptional customer service by assisting with inquiries, resolving customer issues, and offering product recommendations. - Maintaining accurate records of daily sales activity and preparing reports for management review. - Being responsible for handling daily cash sales by verifying the accuracy of sales transactions and securely processing payments.

My Education

Take a look at my formal education

Bachelor of Business Administration (HONS) Entrepreneurship in Entrepreneurship/Entrepreneurial StudiesUniversiti Tunku Abdul Rahman (UTAR) | 2019

About Me

Irene Cheong

I am currently working as a Business Intelligence Freelancer, utilizing my expertise in Google BigQuery, SQL scripting, and Looker Studio to create valuable insights for my client company.

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