- Handle onsite hardware and software support. - Manages time and information tally updates everyday. - Coordinates with Election Workers, Tech Support and Center Leads for troubleshooting device and machine issues. - Provide immediate troubleshooting solution and report it by creating incident tickets.

Fine Leatherworking | Oct 2014 - May 2017

Ecommerce/OpenCart Virtual Assistant

Pinterest and Instagram for online marketing that increase conversions up to 30% within 1 year ◦ Successfully compiled customer service issues and shortened customer wait time to immediately solve issues within a few days. ◦ Increased sales by 15% after consistently execute social media marketing strategy in 1 year ◦ Gathered and analyzed Google analytics data about incoming customers traﬃc and their conversions ◦ Developed database processes for marketing and social media targets and metrics ◦ Helped build the company from the ground up

Tipolo Elementary School | Nov 2014 - Apr 2017

Volunteer Teacher

•One of our tasks is to teach English to Grades 2-3 elementary students who are special children and children with learning disabilities. •We teach them DOLCH English system for them to learn effectively. •Our interaction is textbook based. We make teaching creative and fun for students to enjoy.

Jordan Concepts & Events | Apr 2005 - Jan 2017

CEO & Wedding Coordinator

•Built this wedding planning and event coordination business from the ground up. •Provided online consultations, onsite venue inspections, and supplier consultation prior to the wedding event. •Built and engaged an audience and online following through a specialized blog. •Handled general party planning and consistently responded to the customer's vision within their budget and the style they want.

Convergys | Oct 2012 - Jun 2013

Technical Support 2

◦ Documented new processes and opportunities to establish eﬃciencies ◦ Performed level 2 troubleshooting of technology issues for customers ◦ Identiﬁed and analyzed newly reported complex bugs and developed solutions ◦ Responded to customer inquiries through the use of varied ticketing, content, and task management tools

Sykes Philippines | Sep 2011 - May 2012

Customer Support Specialist

•Respond to associate inquiries via telephone, email or online live chat sessions by providing information on account balances, credit limits, order status, shipping information, associate discounts and earnings. •Assist customers with dedicated sales force web portal by helping them register for accounts, assisting with password resets and offering instruction for website features such as placing orders, accessing training videos and tracking account activity •Help associates with processing returns and exchanges, including preparing items for shipment back to the company’s fulfillment centers •Assisting with other types of sales associate requests as needed

Saint Uriel Security School | Jan 2009 - Aug 2011

Administrative Officer

•Sort and file documents, deliver in-office mail and memos, and review documents for errors before they are sent out of the office. •Write regular reports and give presentations of various types, including creating income and expenditure reports. •Manage schedules for executive and VIPs who work in the office. Schedule meetings and events, as well as make booking arrangements for conference and meeting rooms. •Maintain the employee database for the office by identifying staffing gaps and following up on new employees to ensure they are performing their duties well. •Hire and schedule maintenance workers as needed when problems arise in the office, such as equipment breaking down. •Organizing special functions and social events •Preparing correspondence, documentation, or presentation materials

Western Wats Philippines (Survey Sampling International) | Jun 2005 - Apr 2009

Call Center Agent

◦Gathered and analyzed data about customers and their social media usage to develop marketing strategies ◦Identified and escalated priority issues and reporting to high-level management ◦Completed call notes and call reports as necessary and updated them in the CRM ◦Recorded details of comments, inquiries, complaints, and actions taken

Lilo-an Assesor's Office | Oct 2004 - Jan 2005

Database Assistant

◦Supported Data Management unit in inputting data into database and maintaining data efficiently ◦Gathered data for reporting purposes to support stakeholder analysis ◦Ensured the accuracy and integrity of data by inspecting quality and implementing control procedures

Creative Nations International | Mar 2004 - Aug 2004

Sales Support Executive

• Relayed information to the Supplier of Products and Shows. • Provided and managed Customer and Sales Database, communicating directly with the logistics and Product Relationship Manager. • Supported Product Development Managers with product research.

Children's Legal Bureau, Inc. | Dec 2002 - Oct 2003

Writer/Volunteer

Part of the school requirements to undergo training of a non-government agency in order to develop and enhance the capability of students to reach out to the public needs especially on the needs of the children.

ABS-CBN Corporation | Jun 2002 - Oct 2002

Junior TV and Radio News Reporter

government offices for a new scoop, working alongside a senior reporter.

ASAP Advertising Services and Promotions | Apr 2002 - Jun 2002

Junior Account Executive

Assisted in Copy Editing, Movie Advertisements, and Storyboard writing.

Destination Specialist Inc. | Nov 2001 - Dec 2001

Office Assistant

Booked reservations and sales of tickets; created local promotions and advertisements.

My Education

Take a look at my formal education

Certificate in Introduction to NumpyDataCamp | 2022

Certificate in Introduction to SQLDataCamp | 2022

Certificate in Intermediate PythonDataCamp | 2022

Certificate for Data Analytics in BusinessGeorgia Institute of Technology | 2022

Certification, Alliance of Inclusive Artificial IntelligenceUniversity of California, Berkeley | 2020

Quickbooks Training Program, QuickbooksBarrio Planners Incorporated | 2017

Professional Teaching Certificate, EducationUniversity of the Philippines | 2016

Associate's degree, Computer StudiesGenetic Computer Institute | 2006

Bachelor's degree, Mass Communications - Advertising · (June 1999 - MarchSaint Theresa's College-Cebu | 2003

About Me

I am an e-commerce virtual assistant with over 8 years experience. My background is in Advertising, Market Research, Sales Support, Tech Support, and E-commerce. My path is to change careers and be able to learn the techniques as Data Analyst.

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