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Kate Olsen

Kate Olsen

Certified

Data Analyst

DCPA | Denver, CO

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

Data explorer, charting new territories in the realm of insights.

My Work

Take a look at my latest work.

DataLab

Project: Analyzing Motorcycle Part Sales

DataLab

Project: Analyzing Students' Mental Health

DataLab

Netflix Top 10

certification

Data Analyst Associate

SQLTheory

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Denver Center for the Performing Arts | Jan 2023 - Present

Event Sales Enablement Coordinator

- Championed a data-driven culture within the Event Services Sales team by improving CRM accuracy and reporting clarity. - Designed and implemented a Sales Analytics Dashboard using Excel and Momentus CRM, enabling real-time KPI tracking and decision-making. - Streamlined account management workflows, reducing client response time by 28% and enhancing customer satisfaction. - Leveraged lifecycle data insights to drive a 17% increase in repeat event revenue and a 12% growth in new client conversions.
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Bombora | Jan 2022 - Oct 2022

Customer Success Manager (SME)

- Managed $1.3M in global revenue across 86 enterprise accounts, leveraging CRM and usage analytics to uncover growth opportunities. - Drove a 12% increase in account portfolio revenue through targeted upsell and cross-sell strategies informed by user insights. - Co-designed and implemented a proactive customer success model, reducing churn by 8% and enhancing retention. - Conducted behavior analysis to identify adoption gaps, resulting in an 18% increase in product usage.

SonderMind | May 2020 - Jan 2022

Provider Success Manager

- Managed 1,000+ provider accounts across 10 states, leveraging data tools to optimize performance and drive referral growth. - Developed and executed a provider engagement strategy, improving satisfaction scores by 14%. - Applied analytics to streamline onboarding processes, contributing to provider retention and strategic business growth. - Collaborated cross-functionally to translate provider insights into actionable improvements for operations and business development.

Go Ahead Tours | May 2018 - Jul 2019

Product Manager - Digital Customer Experience

- Led the digital customer experience roadmap, prioritizing initiatives to improve retention and drive revenue conversion. - Analyzed user behavior and engagement data to optimize onboarding, increase flight bookings, and reduce churn. - Implemented data-driven improvements that enhanced customer satisfaction and informed cross-functional decisions. - Collaborated with teams across product, operations, and support to translate insights into actionable process enhancements.

Go Ahead Tours | Aug 2016 - May 2018

Senior Project Coordinator

- Introduced project management systems to centralize user feedback, enabling teams to track and prioritize insights effectively across the organization. - Served as a Salesforce power user and Olark chat operator, managing communications with 10,000+ users per year. - Improved operational efficiency by formalizing processes for feedback collection, reporting, and cross-functional visibility.

Go Ahead Tours | Jan 2016 - Aug 2016

Travel Experience Specialist

- Created and managed a proactive customer engagement model, achieving the highest NPS growth (16%) among four focus groups. - Leveraged insights from customer feedback to optimize service delivery and drive measurable satisfaction improvements.

Go Ahead Tours | Jun 2014 - Aug 2016

Customer Service Representative

- Provided comprehensive support to travelers, including booking flights, acquiring visas, navigating digital tools, and interpreting travel and insurance policies. - Streamlined communication between clients and internal teams, facilitating smooth travel planning and adherence to company procedures. - Maintained accurate records and assisted in administrative processes to support overall operational efficiency.

EF Education First | Sep 2013 - Jun 2014

Sales and Admissions Coordinator

- Acted as primary point of contact for international students, delivering personalized guidance and resolving inquiries efficiently. - Provided operational and logistical support to EF schools and students across multiple countries, facilitating smooth admissions and program execution. - Enhanced the student experience by ensuring timely communication, accurate documentation, and seamless enrollment processes.

EF Education First | May 2013 - Sep 2013

Group Leader

- Served as the primary liaison between international students and EF New York, ensuring effective communication and exceptional support. - Delivered face-to-face customer service while maintaining high standards of program quality and student satisfaction. - Managed daily administrative tasks, activity coordination, and operational oversight for student programs.

My Education

Take a look at my formal education

University of Tulsa
Concordia College

About Me

Kate Olsen

Data Analyst

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