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Kate Olsen

Kate Olsen

Certified

Data Analyst

DCPA | Denver, CO

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

My New Certification

Data Analyst Associate

Data explorer, charting new territories in the realm of insights.

My Work

Take a look at my latest work.

DataLab

Project: Analyzing Motorcycle Part Sales

DataLab

Project: Analyzing Students' Mental Health

DataLab

Netflix Top 10

certification

Data Analyst Associate

SQLTheory
DataLab

Project: Analyzing Motorcycle Part Sales

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to R
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Denver Center for the Performing Arts | Jan 2023 - Present

Event Sales Enablement Coordinator

- Championed a data-driven culture within the Event Services Sales team by improving CRM accuracy and reporting clarity. - Designed and implemented a Sales Analytics Dashboard using Excel and Momentus CRM, enabling real-time KPI tracking and decision-making. - Streamlined account management workflows, reducing client response time by 28% and enhancing customer satisfaction. - Leveraged lifecycle data insights to drive a 17% increase in repeat event revenue and a 12% growth in new client conversions.
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Bombora | Jan 2022 - Oct 2022

Customer Success Manager (SME)

- Managed $1.3M in global revenue across 86 enterprise accounts, leveraging CRM and usage analytics to uncover growth opportunities. - Drove a 12% increase in account portfolio revenue through targeted upsell and cross-sell strategies informed by user insights. - Co-designed and implemented a proactive customer success model, reducing churn by 8% and enhancing retention. - Conducted behavior analysis to identify adoption gaps, resulting in an 18% increase in product usage.

SonderMind | May 2020 - Jan 2022

Provider Success Manager

- Managed 1,000+ provider accounts across 10 states, leveraging data tools to optimize performance and drive referral growth. - Developed and executed a provider engagement strategy, improving satisfaction scores by 14%. - Applied analytics to streamline onboarding processes, contributing to provider retention and strategic business growth. - Collaborated cross-functionally to translate provider insights into actionable improvements for operations and business development.

Go Ahead Tours | May 2018 - Jul 2019

Product Manager - Digital Customer Experience

- Led the digital customer experience roadmap, prioritizing initiatives to improve retention and drive revenue conversion. - Analyzed user behavior and engagement data to optimize onboarding, increase flight bookings, and reduce churn. - Implemented data-driven improvements that enhanced customer satisfaction and informed cross-functional decisions. - Collaborated with teams across product, operations, and support to translate insights into actionable process enhancements.

Go Ahead Tours | Aug 2016 - May 2018

Senior Project Coordinator

- Introduced project management systems to centralize user feedback, enabling teams to track and prioritize insights effectively across the organization. - Served as a Salesforce power user and Olark chat operator, managing communications with 10,000+ users per year. - Improved operational efficiency by formalizing processes for feedback collection, reporting, and cross-functional visibility.

Go Ahead Tours | Jan 2016 - Aug 2016

Travel Experience Specialist

- Created and managed a proactive customer engagement model, achieving the highest NPS growth (16%) among four focus groups. - Leveraged insights from customer feedback to optimize service delivery and drive measurable satisfaction improvements.

Go Ahead Tours | Jun 2014 - Aug 2016

Customer Service Representative

- Provided comprehensive support to travelers, including booking flights, acquiring visas, navigating digital tools, and interpreting travel and insurance policies. - Streamlined communication between clients and internal teams, facilitating smooth travel planning and adherence to company procedures. - Maintained accurate records and assisted in administrative processes to support overall operational efficiency.

EF Education First | Sep 2013 - Jun 2014

Sales and Admissions Coordinator

- Acted as primary point of contact for international students, delivering personalized guidance and resolving inquiries efficiently. - Provided operational and logistical support to EF schools and students across multiple countries, facilitating smooth admissions and program execution. - Enhanced the student experience by ensuring timely communication, accurate documentation, and seamless enrollment processes.

EF Education First | May 2013 - Sep 2013

Group Leader

- Served as the primary liaison between international students and EF New York, ensuring effective communication and exceptional support. - Delivered face-to-face customer service while maintaining high standards of program quality and student satisfaction. - Managed daily administrative tasks, activity coordination, and operational oversight for student programs.

My Education

Take a look at my formal education

University of Tulsa
Concordia College

About Me

Kate Olsen

Data Analyst

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