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Jadwiga Klewar

Jadwiga Klewar

Certified

Business Analyst

Warsaw

Technologies

My Portfolio Highlights

My New Track

Associate Data Analyst

My New Track

Associate Data Analyst

Enabling smarter decision-making and operational efficiency by combining data analytics, process automation, and cross-functional expertise in global environments.

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

SOS Children's Villages International | Jul 2021 - Present

Product Owner | System Analyst

Lead Product Owner for the federation's fundraising system, built on Microsoft Dynamics CRM. Key achievements included: - Coordinated the full development lifecycle, from discovery through planning, testing, and rollout, ensuring operational needs across regions were met. – Led a major integration project including the design and implementation of a RESTAPI, enabling data entered in Dynamics 365 to sync automatically with DAM and eliminating the need for users to input the same information twice, reducing workload and errors. – Performed data analysis and reporting using SQL, Power BI, and Excel, including a report that enabled leadership to monitor the progress of a cross-regional data consent implementation project and make informed decisions. – Designed and implemented process automations with Power Automate flows and CanvasApps, reducing repetitive manual work for the department by approximately 20%. – Acted as a bridge between business stakeholders and development teams, gathering requirements and analyzing business processes, ensuring constant system improvements for 500+ users across five regions.
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SOS Children's Villages International | Apr 2019 - Jul 2021

Fundraising Systems Coordinator

Key responsibilities included: - Providing 2nd level user support for the fundraising system. - Preparing user documentation and delivering training sessions. - Supporting the development and implementation of the MS Dynamics CRM- based system. - Conducting manual testing to ensure system functionality and reliability. - Managing error resolution and issue tracking. - Offering technical support for database interfaces, ensuring smooth integration between systems. - Maintaining data consistency and accuracy across systems.

BNP Paribas | Jan 2019 - Mar 2019

IT Support Specialist

- Troubleshoting IT issues remotely, ensuring quick resolution. - Resolving hardware, software, and network problems for users. - Documenting support cases to improve the knowledge base. - Coordinating with IT teams to escalate complex issues.

Atos | Oct 2017 - Jul 2018

IT Support Engineer

Troubleshooting and technical support for hardware, software, and network issues via phone, email, chat, and remote control tools, in Italian. Key areas of issue resolution included: - Outlook, - Password and domain management, - Office365 installation, - Printer drivers and wireless printer connections, - VPN and Internet connectivity, - Android and iOS devices.

The Krakow Opera | Apr 2018 - Jun 2018

Intern

Internship in the team of sound engineers in the Opera Theater in Cracow during rehearsals and shows.

Google | Jan 2017 - Jul 2017

Collections Analyst via Arvato Financial Solutions

Contacting customers via email and phone Managing the ledger Collecting accounts receivable balances

Psychosound Recording Studio | Nov 2015 - Jan 2016

Intern

Assisting the main engineer in recording sessions in the studio Mixing in Pro Tools and Logic

My Education

Take a look at my formal education

Master's degree, Sound RecordingAkademia Muzyczna im. Karola Szymanowskiego w Katowicach | 2018
Bachelor of Engineering (B.Eng.), AcousticsAGH University of Science and Technology | 2016
Electrical and Electronics EngineeringUniversità degli Studi di Cagliari | 2014
Classical SingingZPSMuz II stopnia im. Mieczysława Karłowicza | 2013

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