Learn Data Skills
Beta
Jacob McAneny

Jacob McAneny

HOA Coordinator

Progress Residential | Mesa, Arizona

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Data alchemist, turning data into gold with the touch of analysis.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Progress Residential® | Jul 2023 - Present

HOA Coordinator

Curating a positive experience for residents by proactively establishing communication between renters, Progress Residential, and HOA Associations nationally. Minimizing costs associated with fines by creating relationships with HOAs. Organizing data to efficiently handle 100+ violations on a day-to-day basis. Facilitating Interdepartmental Communication for Swift Work Order Resolution. Strategically Addressing Property Compliance Challenges with a Holistic and Empathetic Approach. Leveraging AI (ChatGPT) to Develop Standardized Communication Templates, Enhancing Professionalism and Efficiency in Resident, HOA, and City Code Compliance Interactions.
Show More

SkiPro | Nov 2022 - Jul 2023

Rental/Repair Director

Identified clients' needs and de-escalated tense situations to provide our guests with a world-class customer service experience. Prepared reports to management using spreadsheets for rental and repair department purchasing needs Served upwards of 150 - 200 customers a day during peak season operations while Mentoring a team of 5 - 7 Retail Employees. Conducted inventory audits and off-season safety inspections for rental equipment.

Opendoor | May 2021 - Nov 2022

Transaction Coordinator

Played an integral role in partnering with multiple REIT partners to assist in buying homes from private sellers, handling 50-100 transactions at a time. One of my key contributions was curating multiple new hire guides to assist with new employee training, including systems navigation, workflow charts, and troubleshooting steps on issues. Worked closely with external agents to ensure legal compliance with all contract documents and disclosures required by all states and Opendoor. Managed complex transactions with multiple stakeholders to ensure that all parties were well-informed and satisfied with the outcome.

Carvana | Jan 2021 - Jun 2021

Title Acquisition Specialist

Collaborated with banks, customers, and DMVs to acquire the necessary documentation for transferring vehicle ownership with precision and efficiency. Mentored and built a new team, fostering a culture of standardization to streamline processes during a period of rapid scaling. Enhanced customer communication by developing comprehensive call scripts, email and text templates, and universal workflow resources. Liaised with external stakeholders to prioritize prompt resolution of title issues and ensure timely, satisfactory outcomes. Authorized orders and coordinated payments to handle fees, taxes, and outstanding dues, successfully procuring vehicle titles from previous owners.

Carvana | Aug 2020 - Jan 2021

Title Processor

states, expertly converting them into dealership-ready titles to affirm ownership of vehicles and facilitate profitable sales. Developed a comprehensive title processing guide, complete with state- specific requirements, practical examples, and detailed information to ensure seamless title acquisition for all 50 states. Designed and curated a new hire guide, empowering new employees to understand and navigate the entire title procurement process with ease and confidence. Collaborated closely with management to identify emerging trends and proactively address any title rejection issues, continuously improving our processes to guarantee optimal results.

U.S. Bank | Jan 2019 - May 2020

Senior Customer Service Representative

Employed a collaborative approach with senior management across multiple business lines to ensure the timely and efficient completion of high-priority tasks. Served as the lead technical support specialist for a team of up to 50 phone banking representatives, providing real-time solutions and minimizing downtime. Mentored and coached a team of 14 representatives, conducting performance reviews, providing individualized feedback, and fostering a culture of continuous improvement.

U.S. Bank | Sep 2018 - Jan 2019

Customer Service Representative

Demonstrated expertise in financial products including; HELOCs, car loans/ leases, checking/saving accounts, and CDs. Fostered strong and professional relationships with colleagues, superiors, and customers by exhibiting a positive attitude and a commitment to excellence. Maintained accountability for all encountered situations and provided prompt and effective resolutions to any issues. Developed and shared tools with colleagues to simplify complex financial concepts and procedures. Collaborated closely with management to identify areas for process improvement and championed new procedures, providing effective training and implementation guidance to colleagues.

University of Oregon Dining Services | Oct 2016 - Jun 2018

Barista

Excelled at drink preparation and food distribution in a team of up to 10 people. Coordinated with peers to delegate deep cleaning tasks and closing duties to ensure a clean and organized workspace. Utilized POS systems to process debit/credit transactions with accuracy and efficiency, providing excellent customer service to maintain positive relationships with customers.

My Education

Take a look at my formal education

Bachelor of Applied Science - BASc, EconomicsUniversity of Oregon | 2018
Business, Management, Marketing, and Related Support ServicesPortland Community College | 2016

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • Create Your Data Portfolio for Free