• Organize and maintain confidential patients’ files in compliance with HIPPA • Assess the current system of documentation and billing and implement the best practices • Coordinate the patient billing to ensure to compliance with insurance requirements and deadlines

Valore | Jul 2014 - Aug 2016

Customer Service Representative

* Research customer inquiries using the appropriate tools * Strong written (email) communication skills: use proper grammar and punctuation * Ability to work independently while making sound business decisions on case information * Well-developed sense of urgency and follow through * Ability to learn and adapt to new software technologies * Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

Tufts University , AGIS | Mar 2014 - Mar 2014

Gift & Information Coordinator

*Processed all gifts and pledges received from individuals, corporations, foundations and organizations. *Managed pledge and gift entry and ensure donor record accuracy. *Analyzed each gift and documentation to determine the proper way to deposit the gift. * Prepared daily contribution reports.

Simmons College | Oct 2013 - Feb 2014

Data Entry

Assisting with the undergraduate admission process by updating information in the computer system. Preparing paper documents for computer entry by compiling and sorting information. Attaching supporting documents to the appropriate record, and highlighting problems with the supportive documents,

My Education

Take a look at my formal education

Master of Science - MS, Business Administration and Management, GeneralUniversity of Illinois Urbana-Champaign | 2023

Master of Public Administration (MPA) Northeastern University | 2013

Graduate Certificate, Urban Studies/AffairsNortheastern University | 2013

Bachelor of Arts (B.A.), Political ScienceUniversity of California, Los Angeles | 2009

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