Enabling objective enterprise process rankings by driving the evolution of SVB Process Inventory to an industry-leading Business Process Management platform to serve as the hub of all process data. - Deliver, manage, and maintain a critical input (Enterprise Process Inventory) for comprehensive business understanding to Senior Leadership and regulators. A single resource to understand what we do and who does it. - Promote efficiencies through an API-first approach to sourcing key process data elements such as risks and controls. - Curate and evolve bespoke scoring algorithm to properly rank processes in order of importance and criticality. - Improve regulatory compliance, risk mitigation efforts, and process improvement initiatives. - Influence improved data integrity of key process data elements through standardization.

Silicon Valley Bank | May 2020 - Jan 2022

Lead Project Manager

Centralize all of our Commercial Bank New Client Onboarding processes within one line of business. The project output has provided over $1M in annual cost savings so far. - Facilitate alignment with our Operational Executives by taking an MVP approach to project management and delivering Client impacting changes on a monthly basis. - Drive the project focus toward data, facts, and measurable results to prove value and mitigate resistance to change. - Lead on initiative to transition all systematic onboarding volume (over 3000 annual) - Prepare and manage change for line of business transition to next generation onboarding platform - Scale line of business operations to handle increased volume through process efficiencies and resource adds

Emailage | Oct 2018 - May 2020

Product Owner

Lead Product Manager in Continuous Integration & Continuous Delivery software development squads for API, Machine Learning and data environment products. - Engage with customers to increase product adoption, validate demand and elicit new product ideas - Prioritize and manage product backlogs to ensure the highest quality products and features are meeting users needs as quickly as possible - Elicit and create Business Requirements Documents (BRDs) by hosting workshops and stakeholder interviews - Showcase new or upcoming products and features in our roadmap to company executives to establish alignment from them and the board - Create data focused presentations for employees and customers to grasp key contextual information about our products - Manage model governance requests from customers who need to know about how our Machine Learning models make decisions

Emailage | Jul 2018 - Oct 2018

Business Systems Analyst

Online fraud is costing companies billions of dollars each year. We have emerged as a key player to help companies reduce these losses. Our predictive online fraud risk score allows companies to assess risk using email address reputation, behavior and metadata. My role is to help our IT team and Product team, successfully transition into a Continuous Integration, Continuous Delivery methodology. My key responsibilities include: - Deployment Coordination - Release Validation - User Acceptance Testing - Azure Backlog Administration - Documentation - Support

General Motors | Jan 2017 - Jul 2018

Business Systems Analyst

I transitioned from Software Developer to a System Analyst in January 2017. My primary responsibilities have been: - Working as a System Analyst on projects enhancing our Supply Chain of car parts sales - Primarily focusing on enhancing the data gathered from our After Sales Supply Chain sales - Preparing myself for future involvement in SAP integration - Staying up to date on all the latest Project Life Cycle methodologies - Implementing a system to track, measure and analyze System Analysis work productivity - Being a skilled Communicator in all facets of the job

General Motors | Apr 2015 - Jan 2017

Software Developer

I have been a part of such a wealth of organizations here, in combination with being well versed in my field. I have been involved in: - Java and Cyber Security - Project Life-cycle and Structure - Coordinating large and small meetings - Helping lead a career development movement for new hires - Initiating a mentoring program - Assisting in career development workshops - Immersing myself in the JumpStart Initiative (new hire professional and social events)

Whitfield Chiropractic Clinic | Jun 2013 - Apr 2015

Communications Coordinator

My top responsibilities at the clinic were: - Communicate with most we do business with as a liaison (Ex. Advertising, Marketing, etc.). - Assist the clinic with most of their IT needs. - Optimize the site for search engines.

Tallahassee Memorial HealthCare | May 2013 - Jul 2013

IT Intern

N/A

The Dr. Melanie Show | Sep 2012 - Jan 2013

Intern

N/A

My Education

Take a look at my formal education

BSA, Information, Communication, TechnologyFlorida State University | 2013

BS, Information, Communication and TechnologyFlorida State University | 2013

About Me

Product Manager delivering value by taking a data-first approach to problem solving. The purpose of this approach is to reduce subjectivity from prioritization discussions with key stakeholders and build the most important features first.

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