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Jaycii Charles

Jaycii Charles

Data Analyst

Michigan Commercial Insurance Mutual | Riverview, Florida

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

Insights curator, unlocking the power of data for strategic advantage.

My Work

Take a look at my latest work.

package

Stroke Prediction with R

RExcel
dataset

Bias in Home Mortgage Loans

Excel
dataset

Spotify Dashboard: The Playfair Data Mix

TableauExcel
dataset

Visualizing Business Metrics

TableauExcel
article

Using the Go-To Special Function in Excel to Clean Data

TableauExcel

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Michigan Commercial Insurance Mutual | Mar 2023 - Present

Data Business Analyst

• Analyzing data using advanced SQL techniques to enhance report accuracy and extract insights. • Collaborating with cross-functional teams to automate data workflows, optimizing operational efficiency. • Developing and implementing custom project management tools to streamline project tracking processes within the IT dept. • Managing secure FTP transfers to ensure data integrity and reliability. • Leading the redesign of the company’s website, focusing on improving user experience through custom HTML, CSS & JS. • Implementing HTML updates to the company’s intranet, enhancing internal communication channels. • Supporting the conversion of the company’s insurance processing system to the Insurity Platform as part of a two-person team, continuously improving overall operational efficiency and user experience.
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University of South Florida | Jan 2020 - Dec 2022

IT Support Specialist

• Supported an average of 20-30 clients daily, including USF Students, Faculty & Staff, USF Health, Tampa General Hospital, and external stakeholders, by delivering comprehensive service desk and desktop support. • Facilitated seamless adoption of security measures like Multi-Factor Authentication, enhancing cybersecurity awareness across the university community during implementation. • Optimized performance of clinical and academic hardware and software, improving user experience across PCs, servers, and network devices.

Playfair Data | Jun 2022 - Aug 2022

Data Engineer

• Led the creation of a Spotify Dashboard to delve into and match Playfair Data employees by their musical tastes, enhancing workplace camaraderie and connection. • Authored and published detailed blog posts on Playfair Data’s site, exploring data preparation and processing techniques used in our projects. • Enhanced my skill set through shadowing across departments, learning Tableau & Tableau Prep for data preparation and Figma for UI/UX design. • Acquired proficiency in project management and scheduling, streamlining project completion.

University of South Florida | Jan 2022 - May 2022

Data Analyst

• Undertook analysis of datasets from major tech companies such as Airbnb, Spotify, and Kiva using Excel, resulting in actionable insights that informed decision-making. • Examples of conclusions drawn based on data analysis: - "What is affecting employee satisfaction?" - "Which managerial practices lead to success?" - "Who is most likely to quit within the next year?" • Created impactful and accurate data visualizations using Tableau, translating complex data insights into easily understandable visuals for cross-functional teams and stakeholders.

University of South Florida | Jan 2019 - Jan 2020

Career Peer Advisor

• Weekly, advised 13-16 USF students on resumes and cover letters, resolving career questions. • Helped students craft strategic plans for job searches and campus engagement to improve employability. • Taught effective Handshake platform use to increase job acquisition chances. • Actively participated in USF Career Services events, promoting professional growth opportunities. • Cultivated valuable relationships, offering tailored guidance to advance students’ and colleagues’ career paths.

Guardian Group | Sep 2017 - Jul 2018

Customer Service Representative

• Assisted clients and insurance agents with policy adjustments and updates, ensuring accurate and efficient service in a fast-paced environment. • Coordinated policy modifications for customers, streamlining changes to names, beneficiaries, and addresses to keep records current. • Served at the front desk, adeptly handling inquiries and concerns with strong communication skills, reinforcing the company’s commitment to be the preferred provider of financial planning and insurance services.

Guardian Group | Aug 2016 - Dec 2016

Logistics Analyst

• Collaborated with a senior logistics analyst to optimize IT asset management, utilizing Tableau and Excel for real-time tracking of technological assets. • Managed daily logistics of approximately 30 devices, enhancing operational flow and minimizing delays. • Acted as a key point of contact between Guardian Group’s Service Desk and users, delivering swift technical issue resolution and superior customer service.

My Education

Take a look at my formal education

Bachelor's degree, Business Analytics & Information Systems - Cybersecurity concentrationUniversity of South Florida | 2022

About Me

Jaycii Charles

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