Conduct analyses and model-building tasks. This includes following analytical best practices, analyzing and reporting accurate results, and identifying meaningful insights that directly support decision-making.

Road to Hire | Aug 2022 - Feb 2023

Business Analyst Apprentice

Analyzed data utilizing SQL and Microsoft Excel to produce business recommendations and polished presentations. Researched and transformed raw data into an easily understood analysis that identifies trends and insights.

Republic Services | Jan 2021 - Aug 2022

Inside Sales Residential Supervisor

N/A

Republic Services | Mar 2019 - Jan 2021

Customer Service Supervisor

Conducted 3-5 root cause analyses per week and developed training materials to correct agents' behavioral/performance gaps based on the analysis. Conducted daily stand-up meetings and supervised over 20 customer service representatives to review customer-impacting metrics.

Republic Services | Apr 2018 - Mar 2019

Sr. Advisor

Resolved escalated customer service concerns in order to reach an effective solution. This included coordinating with and working through other departments including Sales, Operations, and Accounting to resolve issues.

About Me

I've always been a data driven person and that's what's drawn me so closely to the analytics career. Analysts are the drivers of our continued growth and success within every company.

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