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Justin Curtis

Justin Curtis

Manager 1: TechOps Support

HOST: Before, After School Programs

Technologies

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Power BI Fundamentals

My New Track

Azure Fundamentals

Technology Enthusiast | Project Coordinator | Content Creator | Technology Trainer | Lifelong Learner

My Work

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Power BI Fundamentals

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My Work Experience

Where I've interned and worked during my career.

Hillsborough County Public Schools | Oct 2023 - Present

Manger 1 | HOST Technology & Operations Support

• Collaborate with Managers to integrate technology tools for streamlined processes, focusing on digital forms, data analysis, and automation techniques. • Manage and administer two key platforms within the organization. • Produce digital and multimedia training content, including PDFs, PowerPoints, video tutorials. • Conduct instructor-led technology trainings (both) in-person and virtually. • Collaborate with the communications department to capture media content during community events, enhancing the organization's community engagement efforts. • Offer technology call support for stakeholders, desktop support for internal users, and remote desktop support for field users, covering various software and systems. • Provide technology setup assistance for organization events, including equipment setup, content creation, and tech support.
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Hillsborough County Public Schools | Oct 2022 - Oct 2023

Manger 1 | HOST Technology Asst.

• Managed technology operations across 130+ sites and 800+ employees, supporting 8,000+ students. • Monitored technology request ticketing system within SharePoint. Reviewed, assigned, and communicated technology requests. • Provided hardware/software troubleshooting, computer repair, and setup/ testing of new equipment. • Offered technology call support for stakeholders, desktop support for internal users, and remote desktop support for field users, covering various software and systems. • Maintained inventory database for 3,000+ pieces of equipment and conducted in-person and online staff training. • Conducted on-site visits to resolve technology requests, delivering and retrieving technology devices before or after repairs. • Adhered to organization procedures and protocols for proper documentation and equipment handling.

Hillsborough County Public Schools | Feb 2021 - Oct 2022

Instructor | HOST Before, After Summer School

• Led day-to-day operations of the after-school program, overseeing a staff of 3 and 40-70 students daily. • Managed student attendance accounts and recording payments accurately. • Conducted safety drills, emergency procedure practice, and ensured a safe environment. • Provided behavioral support, redirection, and discipline support for staff. • Coordinated time schedules and lesson planning. • Prioritized building and maintaining positive relationships with all stakeholders. • Training team members on organization procedures, systems and technology tools. • Strived to create a safe, fun, and enriching environment for both staff and students, fostering a positive daily experience. Started as an Aide, overseeing 25+ after-school students by leading group activities, including outdoor games, STEAM projects, and homework help. Progressed to Assistant Instructor, where I continued Aide responsibilities while assisting with Instructor duties.

My Education

Take a look at my formal education

Associate's degree Hillsborough Community College | 2022

About Me

Justin Curtis

Experienced I.T. Assistant with a proven track record of technical support and leadership. Skilled in hardware/ software troubleshooting, technical call support, training, and project management. Recognized in customer service and team collaboration.

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