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Jessica Isenhower

Jessica Isenhower

Certified

Consultant

Isenhower Insights

Technologies

My Portfolio Highlights

My New Course

Introduction to Data Literacy

My New Course

Introduction to Data Literacy

Data virtuoso, orchestrating symphonies of information.

My Work

Take a look at my latest work.

course

Introduction to Tableau

course

Introduction to Data Literacy

course

Introduction to Data

course

Introduction to Tableau

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
AI Ethics
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Litera | Mar 2024 - Jul 2025

Director, Revenue Operations

•Deployed Gong, integrating it with SalesLoft, Salesforce, LinkedIn Sales Navigator and Snowflake to increase Sales productivity and enrich data insights available to leadership. •Launched a new whitespace dashboard in Power BI, streamlining cross-sell opportunity identification for CSMs and Sales Reps. •Directed executive-level forecasting and analytics, delivering actionable insights via Power BI and Salesforce dashboards.
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Cloud Software Group | Apr 2023 - Aug 2024

Director, Global Revenue Enablement

•Oversaw production and publication of 200+ enablement content assets including GTM materials, videos, courses, and compliance training for partners and field sales teams. •Orchestrated post-merger learning platform consolidation, reducing annual operating costs by $1.5M and optimizing learning experience for over 150,000 employees, partners and customers. •Led event logistics, video production, content quality assurance, and onsite escalation support for inaugural Field Kickoff event, ensuring successful delivery of 50+ role-based sessions to 1,400 employees. •Facilitated development and launch of a suite of self-service dashboards to track enablement consumption and business impact.

Cloud Software Group | Oct 2022 - Apr 2023

Director, Business Intelligence

•Acted as the strategic business intelligence partner for Sales, Customer Success, and Enablement leadership. •Oversaw PowerBI dashboard development and optimization, delivering critical insights on Customer Engagement, Bookings, CSAT, NPS, and Productivity. •Led post-merger dashboard inventory assessment and consolidation, reducing dashboard volume by 60%. Documented and standardized KPI definitions and calculations, ensuring consistency in reporting metrics.

TIBCO | Aug 2020 - Oct 2022

Head of Customer Excellence Operations

•Championed business improvement. Led development of Board of Directors and All Hands Call slides, incorporating performance metrics and partnering with leaders to summarize key success areas and challenges. •Led cross-functional initiatives to improve Net Promoter Score (NPS) program, tripling the number of survey responses and doubling the NPS score. •Orchestrated implementation of an improved risk management process in Salesforce, contributing to the attainment of the highest subscription gross renewal rate in company history. •Drove implementation of Gainsight for the Customer Success team, increasing CSM productivity and streamlining the customer journey. •Delivered enablement on new tools, systems and value-based selling processes.

BMC Software | Mar 2016 - Aug 2020

Manager, Presales and Customer Success Operations

•Stood up operations for a new Center of Excellence team, establishing processes, templates, and workflows that enabled Presales, Customer Success and Sales to request industry insights, messaging, graphics, and demo resources to enable improved customer engagement at scale. •Collaborated with leadership to establish KPIs and provided data insights to guide strategic planning and support executive presentations. •Enhanced Salesforce to capture improved customer engagement and deliverable utilization insights. •Developed a suite of Tableau dashboards that delivered insights on customer value realization, renewals, enablement, and productivity. •Led sales enablement platform migration (SAVO to Seismic), simplifying access to GTM materials and increasing the consumption rate of published content by over 50%.

BMC Software | Oct 2012 - Mar 2016

Manager, Sales & Technical Enablement

•Spearheaded the implementation of mobile learning and gamification, gaining industry recognition by publishing a Training Magazine article and speaking at Cornerstone OnDemand’s annual conference. •Established an operational framework for quarterly partner and employee enablement planning and oversaw the roadmap of eLearning, webinars, and certification programs. •Promoted a data-driven enablement culture by introducing automated reporting through Tableau. •Facilitated global onboarding on sales processes (MEDDPICC) and project managed the development of technical product training and certifications. •Received honorary 100% Club award for outstanding performance in optimizing learning experience and coordinating annual Field Kickoff event (42 sessions delivered to 1500 employees in Las Vegas).

My Education

Take a look at my formal education

BA in EnglishUniversity of California, Berkeley

About Me

Jessica Isenhower

I am a collaborative RevOps leader with a passion for harnessing the power of data and AI to help GTM teams gain competitive advantage by delivering actionable business intelligence

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