Provided customer service, maintain a clean and safe environment, provided support for store management team, drove a culture of learning by teaching, coaching, and training with positive motivation and inspiration, driving turns, independently delegating and assigning tasks to direct reports, supporting my direct reports by assisting with tasks and customer service, and participating in associate review process and disciplinary measures as needed. Also performed keycarrying duties including arming and disarming building, resolving customer complaints, assisting with asset protection, cash-in/cash- out duties, vault verification, and assisting store management with other tasks as needed.

Best Buy | Aug 2017 - Nov 2019

Inventory/Merchandising Supervisor

- Lead and mentored a team of 20 or more direct reports in merchandising, inventory integrity, warehouse related tasks including picking, packing, and shipping customers orders and store to store transfers, unloading and loading trailers, and asset protection - Built a strong shrink culture and reduced shrink by $64,208 from previous year - Improved picked online orders completion rate by 1.43% from previous year - Improved daily pricing accuracy from 92% to 97.6% from previous year - Improved weekly planogram completion percent from 86% to 94.5% from previous year - Decreased turnover rate of associates by 33% from previous year - Lead contributor to store operations team being ranked #146 in the company in 2018 - Was chosen for an accelerated development program for high performing leaders - Managed payroll of departments that directly reported to me as well as analyzed and managed P&L - Rolled out 5S Warehouse Optimization Program to help streamline warehouse processes - Performed key carrying duties, opened and closed building as a key carrying leader on duty, conducted monthly alarm tests, daily safety walks, and weekly safety audits

The Home Depot | Jan 2012 - Aug 2017

Department Supervisor

- Trained, coached and developed associates in multiple departments managed (Garden, Flooring, Appliances, Hardware) to ensure customers receive excellent service and can easily find the merchandise they need. - Reduced shrink in all departments managed by at least 0.3%. - Nursery certified while Department Manager of Garden Center - Started as a Flooring Sales Specialist where I ranked #4 in district in overall Flooring and Home Décor specialty sales. - Mentored 2 associates that became Department Managers. - Performed key carrying duties, opened and closed building as a key carrying leader on duty

Lowe's Companies, Inc. | Nov 2008 - Dec 2011

Overnight Stocker

Receive freight trucks, unload trailers in a timely manner, stock merchandise in departments, maintain a clean and safe environment

My Education

Take a look at my formal education

Master of Science - MS, Data ScienceUniversity of Phoenix | 2024

Bachelor of Science - BS, Business Administration and Management, GeneralUniversity of Phoenix | 2022

Bachelor of Science - BS, Business AnalyticsUniversity of Phoenix | 2022

Associate of Science - AS, Business Administration and Management, GeneralSan Jacinto College | 2020

Political Science and GovernmentHoward Payne University | 2007