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Jonathan Obas

Jonathan Obas

Student

Florida International University

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Project

Analyzing Students' Mental Health

Passionate Aspiring Data Scientist Quantitative Analytics | Correlation Analysis | Predictive Analysis

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

project

Analyzing Students' Mental Health

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Introduction to R

My Work Experience

Where I've interned and worked during my career.

HealthTrust Workforce Solutions | Apr 2023 - Present

Client Support Analyst

Serve as a key liaison between IT and operations teams, fostering seamless communication and coordination to enhance overall technical support, showcasing exceptional multitasking abilities. Manage a high volume of daily responsibilities, including password resets, phone inquiries, and ticket responses, ensuring efficient allocation of time and resources to meet commitments promptly. Successfully address and resolve numerous front-line technical queries from internal employees in a healthcare setting.
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Sunrun | May 2022 - Apr 2023

IT Help Desk Technician

Managed and maintained a database of IT assets, as well as coordinated with other teams and departments to ensure that assets are properly tracked and accounted for throughout their lifecycles. Provide front line technical support to employees via calls, chat, email, and remote support. Collaborates regularly with the IT Support teams to resolve technical issues and continually improve the technology experience for all our employees.

Kaseya | Jan 2021 - Apr 2022

Customer Support Engineer

Recommended configuration changes and system additions to hundreds of IT companies. Provided solutions and workarounds for businesses through remote software/technical support. Assisted customers in troubleshooting technical issues and provided end-to-end software/hardware solutions through Zendesk. Coordinated with Level 2 – 3 technicians to assist customers and fellow colleagues having issues with internet, printer issues, etc.

United States Postal Service | May 2019 - Aug 2020

Data Analyst Intern

Used SQL to develop an open-source tool that allows companies to fully track over millions of packages simultaneously, promoting customer retention and satisfaction during the COVID-19 Pandemic.

My Education

Take a look at my formal education

Master of Science - MS in Data ScienceFlorida International University | 2023
Bachelor of Science - BS in Information TechnologyFlorida International University | 2020

About Me

Jonathan Obas

I am a motivated individual with a commitment to leveraging my acquired expertise to contribute meaningfully results. I eagerly look forward to the wide array of experiences that await me as I embark on my path toward my Data Science future.

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