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Jodie Luker

Jodie Luker

Research Analyst

Nisien.ai & Cardiff University (PhD) | Cardiff/Oxford

Technologies

Online Trust and Safety Analyst | PhD Researcher | Subject Matter Expert in Online Harms | Safeguarding & Digital Wellbeing |

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to R

DataLab

My Python workspace

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Introduction to Power BI

My Work Experience

Where I've interned and worked during my career.

nisien.ai | Jul 2024 - Present

Online Trust and Safety Analyst

Contributing to the reduction of online harms through advanced research and analysis: - Manage projects from planning to delivery, aligned with harm reduction goals. - Lead thought leadership initiatives to influence discourse on online safety. - Conduct advanced analysis (query engineering, network analysis, clustering, longitudinal analysis) to interrogate online toxicity. - Translate findings into accessible reports, dashboards, and visualisations. - Collaborate with stakeholders to deliver impactful, timely outputs. Highlight: Co-led partnership with the FAW during UEFA Women’s EURO 2025, delivering real-time analysis of online conversations, toxicity, and sentiment to safeguard players and support digital wellbeing.
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SimplyVAT | Mar 2024 - Aug 2024

Customer Support Agent

returns. - Delivered timely, high-quality support across live chat, email, support cases, and Teams/phone. - Gained proficiency in Tribexa and associated systems to process returns within strict monthly deadlines. - Collaborated with team members to develop process documentation, improving efficiency. - Strengthened skills in client management, problem-solving, and working under pressure.

Cardiff University / Prifysgol Caerdydd | Jun 2021 - Jul 2024

Research Analyst - Fraud

Lead Data Analyst – West Midlands Police Collaborative Project - Managed and statistically analysed the Action Fraud database. - Defined feasible analytical routes and aligned outputs with project objectives. - Delivered initial analysis under short deadlines, ensuring feedback from West Midlands Police was incorporated. - Produced an analytical framework identifying key areas of data to inform recommendations for future practice and research. - Collaborated with colleagues and stakeholders to expand substantive knowledge of fraud and strengthen statistical expertise. - Adapted working style and integrated team insights to ensure successful, on- time project delivery.

Cardiff University / Prifysgol Caerdydd | May 2021 - Nov 2021

Research Assistant - Public Misinformation in the Media

Externally funded UKRI research grant awarded by the Arts & Humanities Research Council: - Analysed large-scale survey data using quantitative and qualitative methods. - Investigated how UK news audiences navigated information flows and mis/ disinformation. - Examined the role of television news and public service broadcasters in shaping audience trust and engagement.

Llywodraeth Cymru / Welsh Government | Jan 2021 - Apr 2021

PhD Intern

Fully-funded 3-month PhD Internship. Project Title: Using the Understanding Society Study to explore Societal Changes during the Covid-19 Pandemic.

Cardiff University / Prifysgol Caerdydd | Oct 2019 - Present

Doctoral Researcher

Fully-funded by the Economic and Social Research Council (ESRC, 1+3 Studentship), I am undertaking a PhD at Cardiff University exploring the harms of online anti-LGBTQ+ hate speech. My research analyses global survey data to examine how digital hostility impacts wellbeing, safety, and inclusion both online and offline. Situated within the Digital Economy and Society pathway, my work integrates sociological, psychological, and identity theories to generate insights into the real-world consequences of online hate. Supervisors: Professor Matthew Williams & Professor Luke Sloan School: School of Social Sciences, Cardiff University

Cardiff University / Prifysgol Caerdydd | Oct 2019 - Jul 2024

PGR Tutor - Criminology & Social Science Research Methods (Quantitative)

Modules taught on: Criminological Inquiries (First Year) Social Science Research: Quantitative Methods (Second Year) Analysing Social Change (Third Year).

Cardiff University / Prifysgol Caerdydd | Sep 2018 - Oct 2019

Masters Student

Fully-funded ESRC Postgraduate Programme as part of a 1+3 Studentship Award (MSc + PhD). MSc Thesis: 'Sexual Prejudice in Europe: A Secondary-Data Analysis' (95%). Notable modules include Foundations of Social Science Research (85%), Quantitative Research Methods (80%) and Researching Crime, Safety and Justice (86%).

Tutorful | Mar 2016 - May 2017

Student Tutor

Tutored GCSE Mathematics and English during my bachelor’s, focusing on student-led learning and developing my own communication and presentation skills.

Cardiff University / Prifysgol Caerdydd | Apr 2016 - Jul 2016

Research Associate - Branding

- Worked remotely to collect, collate, and input data to a high standard. - Ensured accuracy and efficiency to keep the project on schedule. - Maintained precise data handling to guarantee reliable outcomes.

Beaufort Research Limited | Oct 2015 - Feb 2016

Telephone Interviewer

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My Education

Take a look at my formal education

Doctor of Philosophy - PhD, Social Sciences  · (October 2019 - NovemberCardiff University / Prifysgol Caerdydd | 2026
MSc Social Science Research Methods (Criminology) , Social SciencesCardiff University / Prifysgol Caerdydd | 2019
Social Analytics BSc, Social SciencesCardiff University / Prifysgol Caerdydd | 2018
A-Levels and GCSEs The Henry Box School | 2014

About Me

Jodie Luker

I specialise in identifying, analysing, and mitigating online harms, with subject matter expertise in safeguarding, harm reduction, and digital wellbeing.

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