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Jordan Florence

Jordan Florence

Certified

Personal Banking Associate

TD Canada Trust | Windsor, ON, CAN

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

My New Certification

Data Analyst Associate

Unlocking Insights: Turning Data into Strategic Decisions.

My Work

Take a look at my latest work.

project

Analyzing Motorcycle Part Sales

SQLSpreadsheetsExcel
project

Analyzing Students' Mental Health

SQLSpreadsheetsExcel
project

Analyzing Motorcycle Part Sales

SQLSpreadsheetsExcel

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

AI Fundamentals

AI Fundamentals

Other Certificates

Google Google Project Management Certificate

Google Google Data Analytics Certificate

DataCamp Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

TD Canada Trust | Aug 2021 - Present

Personal Banking Associate

Conducted comprehensive financial consultations to understand customer needs and provided tailored recommendations on banking products and services, enhancing customer satisfaction and loyalty. Utilized strong analytical skills to identify opportunities for process improvements and implemented innovative solutions to enhance branch efficiency and customer experience. Acted as a subject matter expert on new technologies and procedural updates, providing guidance and training to colleagues to facilitate smooth implementation and adoption.
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TD Canada Trust | Jun 2016 - Aug 2021

Customer Experience Associate

Provided exceptional service to customers by addressing inquiries, resolving issues, and promoting TD Canada Trust products and services. Stayed abreast of retail banking trends and customer preferences to optimize the customer experience and drive business growth. Actively sought and implemented customer feedback to continuously improve service delivery and enhance overall customer satisfaction. Conducted in-depth financial consultations to understand customer needs and provided recommendations on suitable products.

My Education

Take a look at my formal education

Advanced Diploma Mobile Application Design & Development in Information TechnologySt. Clair College | 2021

About Me

Jordan Florence

Aspiring data analyst passionate about leveraging data insights for impactful decisions. Committed to advancing skills in data analytics through Data Camp to propel career growth. Ready to tackle real-world challenges and drive innovation with data.

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