with Contact Centre platforms. This involves comprehensive integration of chat and voice products using the SIP Protocol and backend systems, as well as process automation through RPA tools. My experience includes creating bots powered by Generative AI, Vector databases, and Langchain framework, and developing semantic search capabilities for both voice and text applications. I have optimized Conversational AI tasks using LLMs, constructed a dynamic Knowledge Base Q&A tool, and implemented long-term memory for bots leveraging Langchain and Pinecone.

Coupa Software | Nov 2018 - Jun 2022

Solutions Architect

Working in deployment for Contract Lifecycle Management (CLM) Solutions for the corporate market. Responsible for gathering and managing requirements, running workshops, manage QA processes, training end users, devising functionalities and technical solutions for CLM solutions with focus on Reporting, Data Analytics and Business Process Automation using BPMN 2.0.

Connect IB Ltd (search: RedstoneConnect) | Feb 2018 - Jul 2018

Senior Business Analyst - Contractor

Working in system design for IoT projects in Smart Building Solutions. Responsible for gathering and managing requirements, writing user stories and use cases, devising functionalities and technical solutions for Data Analytics and Reporting. Additionally, supported the deployment of the product development methodology using by Atlassian Confluence and Jira.

Concirrus | Nov 2015 - Jan 2018

Business Analyst / Data Scientist

Responsible for understanding customers' business needs, gathering and documenting requirements, devising technical solutions and architectures on Internet of Things (IoT) projects for the Insurance and Smart Cities market. Responsible for Data Analytic tasks for marine and vehicle insurance data, exploratory analysis, hypothesis testing, Time Series analysis, and some Machine Learning modeling, using Tableau and R and ArcGIS for Geospatial data. Manipulating, cleansing and analysing Big Data sets using Spark and R.

Esri UK | Nov 2014 - Jun 2015

Partner Success Manager

Responsible for the overall relationship with a number of corporate and SMB’s partners in Utilities and Commercial Markets. The position involves all aspects of partner management including: business development, organization of joint commercial activities, identifying new business opportunities, being the single point of contact for the partner and providing resources from marketing, product, and support as necessary to enable partners to growth their revenue based on Esri products and services.

NIPSA | Aug 2008 - May 2014

GIS Project Manager / Account Manager

Responsible for new business, selling Software, bespoke development and consulting services to the Utilities and Government verticals in the Brazilian market. Solutions for Asset and Land Management for Desktop, Server and Web environments, and Digitizing services. Sales cycle ranged from 6 to 24 months. Solutions were sold at middle management and C-Level. Manager of a two years project to develop a corporate GIS for a Brazilian water company, leading a team of 8 system analysts and developers. The solution was implemented using ESRI ArcGis Server, ArcGis Desktop and IBM Cognos. Responsible for quality control, risk management, scope management, deliverable approvals and related duties.

Livronline.com | May 2002 - Aug 2007

Project Manager / Account Manager

Livronline.com is a Brazilian consulting service company, offering planning and execution of e-Learning, Knowledge Management and Corporate Education projects. Held full responsibility for the definition of products and services to be offered to corporate clients, and for develop sales channels and methodology. Supervised sales team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Maintained personal rapport and win-win relationships with vendor and clients. Selected Accomplishments: - Personally responsible for prospect for new “key accounts”, including domestic and global companies like IOB-Thomson, ATENTO Brazil, Editora Abril, Goodyear, Accor Services, Universia (Banco Santander), SABESP, Novozymes, etc.

Promon IP | Jan 1999 - Jan 2001

Senior Developer / Development Leader

Led the software development team for the launch of a B2B e-Commerce Internet portal. This project was executed in cooperation with the Fort Point Partners team, a IT consulting service company in New York. Oversaw all the process and activities to identify the needs and business rules of the portal and the technological standards to be used. Also held the responsibility to train the team for quality control policies and practices. Selected Accomplishments: - Met all project milestones and objectives to launch the portal in only 3 months, leading a technical team of 15 developers and consultants. - Plan and lead the technical aspects of the portal evolution.

F9C Global Security | Jan 1998 - Jan 1999

System Analyst

N/A

My Education

Take a look at my formal education

Master of Business Administration (M.B.A.), Organizational LearningUniversidade de São Paulo | 2003

PhD, Physics (unfinished), Electron spin resonance (ESR) experiments thoretical modellingUniversidade Estadual de Campinas | 1996

Master, FísicaUniversidade Estadual de Campinas | 1993

Bachelor's degree, Solid State PhysicsUniversidad Nacional de Ingeniería | 1989

Colegio San Felipe

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