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JOSE MONEGRO

JOSE MONEGRO

Business Analyst

Goverment

Technologies

Insights astronaut, venturing into the unknown realms of data exploration.

My Work

Take a look at my latest work.

DataLab

Project Analyze cars in R

DataLab

Project: Investigating Netflix Movies

DataLab

Project: Getting a Good Night's Sleep

DataLab

Altice Prueba Tecnica - Jose Omar Monegro

DataLab

Project Analyze cars in R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Introduction to R

My Work Experience

Where I've interned and worked during my career.

Ministerio de Hacienda de la República Dominicana | Mar 2021 - Present

Business Analyst

•Identify and analyze the causes of detected and reported incidents at any established service level, propose their solution, as well as their categorization and level of impact on business continuity. •Specify the business documents, with the required quality and clarity, of the corrections or changes to the applications for the solution of the incidents or requests detected and those reported at any established service level. •Validate with the client the result of the ticket placed in production for the solution of the incidents or requests and then proceed to definitively close it in the SysAid system.
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IDOPPRIL | Nov 2013 - Mar 2021

IT Support Specialist

•Resolving end user issues via telephone, incoming tickets and onsite support within SLA, including support for users in Windows 7, 8 and 10 in domain environments. • Office 365 user accounts administration and support. •Properly documenting all issues in tickets and updating knowledge base articles for other engineers. • Active Directory Account creations and administration (onboarding/off- boarding). • LAN network troubleshooting. • Trained and managed interns

My Education

Take a look at my formal education

Bachelor's degree, EconomicsUniversidad Catolica Santo Domingo | 2016
Fabio Mota Technological Institute

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