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Joy Okwah-Aina

Joy Okwah-Aina

Certified

Dynamics 365 Functional Consultant

G02Solve

Technologies

My Portfolio Highlights

My New Track

Power BI Fundamentals

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Track

Power BI Fundamentals

My Work

Take a look at my latest work.

DataLab

Intermediate SQL

DataLab

Joining Data in SQL

DataLab

Project: Analyzing Students' Mental Health in SQL

DataLab

Intermediate SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

Other Certificates

Microsoft Microsoft Certified: Azure Fundamentals

Cousera Excel Skills for Data Analytics and Visualization Specialization

Google Google Data Analytics Certifications

Microsoft Microsoft Certified: Azure Data Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Go2Solve | Jun 2023 - Present

Functional Consultant Microsoft Dynamics 365

N/A

Microsoft | Nov 2021 - May 2023

Dynamics 365 Business Central ERP Support Engineer

Technical Support for the ERP software Business Central NAV, On-Prem and SaaS. Remote assistance for the Business Central ERP application users across the world in the NOAM region. Provide 2nd level support via email and phone calls to Microsoft’s Business Central Application’s users. Maintain Quality Delivery and customer-centric approach to drive incidents to resolution. Engage with Partner organizations and end users towards resolving any bottlenecks experienced with the SaaS application. Troubleshooting Production Environment performance issues, detecting long- running SQL queries, and returning the system to optimum performance. Escalate Production outages and Bugs across North America to DevOps and collaborate with them to get tenants back online. Ensured the integration of Office 365 applications through the Office Admin Center. Work as a team and responsible for meeting and exceeding customer satisfaction.
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Tek Experts | Nov 2021 - May 2023

Support Engineer

N/A

Sandiz Nigeria Limited | Nov 2020 - Oct 2021

Sage 200 Technical Support Engineer

Handled 10+ daily inbound calls while providing superior customer service to customers as it pertains to account support, billing, renewals. Website management and support. Effectively communicated using customer-friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Sandiz standards. Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership. Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations, as well as management, as required. Good knowledge of windows, Microsoft office 365 (Word, Excel, Power point) and ticketing system like Service desk. Support creation and implementation of service improvement initiatives of technology solutions. Monitor and ensure agreed service delivery indicator / metric targets are not compromised. Produce periodic reports for management review. Ensuring Reliability of Production Applications.

Utiva | Dec 2020 - Apr 2021

Big Data Analyst

N/A

Sandiz Nigeria Limited | Jun 2019 - Nov 2020

Sage 200 Technical Consultant

Train new teammates on the Sage 50 and Sage 200 application centering on the core usages of the system including but not limited to implementation, integrations to external Business applications, Upgrades, migrations and internal setups and daily business as usual usage. Understand and profile clients’ business needs and processes. Collate and analyze clients’ data to determine the best enterprise solution for them. Management and deployment of applications on Production. Collaborate with the technical in-house team and staff to ensure familiarity with software. Monitor the completion And Success Of the Software. Monitor and ensure agreed service delivery indicator / metric targets are not compromised. Produce periodic reports for management review. Produce Detailed Reports On The Efficacy Of the Software. Work as a team and responsible for meeting and exceeding customer satisfaction

Fountain of Gold Schools | May 2018 - Apr 2019

Executive Administrative Assistant

N/A

My Education

Take a look at my formal education

Bsc.Ed , Mathematics EducationUniversity of Lagos | 2016
WASSCE Yaba College of Technology, Secondary School, Yaba, Lagos | 2011

About Me

Joy Okwah-Aina

A Data Analyst looking to apply my technical skills and analytical mindset to uncover valuable insights, provide actionable recommendations, and support data-driven decision-making processes in an innovative organization.

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