• Manage and maintain inventory within my department • Receive shipments twice a week from our distribution center, as well as from courier companies • Assemble products and set up displays in our showroom • Trained by Stihl on how their products are built, how to diagnose problems and sell their products • Initiate special orders for customers, and communicate with them when their product(s) arrive

STARTEK | Aug 2016 - Apr 2018

Customer Service Mentor

• Handled customer questions and concerns with professionalism, courtesy, and effective problem-solving techniques • Recognized for ability to deliver excellent customer service and complete product sales • Analyzed customer needs and suggestions in order to make recommendations • Demonstrated problem solving and troubleshooting skills when assisting customer with billing and technical issues • Arranged for repair and replacement of defective items covered by warranty • Trained, supervised and evaluated employees

G&K Services | Jun 2008 - Apr 2016

Route Service Representative

• Managed and Serviced 150 customers between Kingston & Trenton Ontario on a weekly basis • Organized sequence of route for time efficiency • Performed deliveries and pickups on a weekly basis • Sold new items and services to existing customers • Was ranked 64th out of 1500+ RSR’s in North America for overall route growth • Made cold calls to create leads for our professional sales team • Negotiated pricing and terms/conditions to sign and/or resign customers, largest being $800/week for five years, a total of over $208,000 in revenue

Signature Party Services | Jan 2003 - Jun 2008

Operations Manager

• Hired and trained employees • Wrote rental contracts for events of all sizes from private functions to city festivals • Handled invoicing, acquired payments and applied transactions to accounts. • Supervised staff during installations of live projects and trade shows with tight deadlines • A member of the health and safety committee

The Home Depot | Sep 2001 - Jan 2003

Customer Service Representative

• Worked in the electrical, lighting, flooring and plumbing departments • Completed several training courses for all departments that I worked in • Had the opportunity to learn a great deal from licensed electricians and plumbers that I worked alongside • Put orders together for customers • Stock shelves and make pricing changes

LCBO | Jun 2001 - Jan 2003

Customer Service Representative

• Processed customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions • Completed inventory, receiving and stocked shelves • Completed all product knowledge courses on wines, spirits and beer

RTR Enterprises | Dec 1997 - May 2001

Owner

• Provided direct marketing for clients by canvassing, trade shows and onsite promotions • Represented AT&T Canada, Direct Energy, ADT Security Systems and Telus • Ran a motivational morning meeting on a daily basis to create the positive mindset needed in order to succeed • Trained staff how to work their territory as efficiently as possible and increase their sales • Coached other team members on how to build a team of their own and advance through the system • Managed and motivated a sales team of over 50 people

My Education

Take a look at my formal education

High School Diploma, High School/Secondary Certificate ProgramsStouffville District Secondary School | 1996

About Me

I'm a techie just acquiring new skills, and opening doorways to new career opportunities

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