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Juan David Ayala Sanchez

Juan David Ayala Sanchez

Indenpendent

Independent

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Intermediate SQL

My New Project

Introduction to Notebook Projects

Algorithm aficionado, dancing with equations in the realm of possibilities.

My Work

Take a look at my latest work.

course

Understanding Data Engineering

course

Intermediate SQL

course

Introduction to Git

course

Understanding Data Engineering

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

ISACA COBIT 2019 Foundation

Scaled Agile Inc. Certified SAFe 5 Agilist

SCRUM study – Accreditation Body for Scrum and Agile Scrum Master Certified (SMC)

Platzi Practice Course in Design Thinking

6Sigma Services Lean Six Sigma Yellow Belt Certification

AXELOS ITIL Foundations v3 2011

UiPath RPA Implementation Manager Foundation

Platzi Curso de Toma de Decisiones Basadas en Datos

LinkedIn Inteligencia artificial generativa: la evolución de la búsqueda inteligente en Internet

LinkedIn Storytelling para comunicación de proyectos de ingeniería

Datacamp Introduction to Git

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Understanding Data Engineering
Introduction to Git

My Work Experience

Where I've interned and worked during my career.

Smart Fit | Nov 2023 - Jul 2025

IT Manager Colombia, Costa Rica y Panamá

Leading IT operations across Colombia, Costa Rica, and Panama, delivering efficient, stable, and scalable tech solutions aligned with Smart Fit’s purpose: making high-quality fitness accessible to everyone. Key Achievements: Budget Management: Optimized a USD 2.5M/year IT budget (CAPEX/OPEX). Team Growth: 0% turnover; 4 internal promotions (QA, Agile, Dev); 5 new roles (Dev, Data, AI). Tech for Business Impact: Tokenized B2B sales – eliminated coupon fraud (USD 40K/month savings). ⚡ Smart First: +140% sales in new gyms; full activation in <5 mins. Custom ERP billing for B2B and localized tax rules. Design payment via Nequi, DaviPlata, SINPE, QR, etc. API billing automation & POS integration. Employer Branding: Implemented Payflow & mobile benefits. Service Desk Revamp: Improved KPIs from 40% to 92%. On-site 24/7 support across 3 countries. New location rollout time reduced from 5 days to 1.
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DataKnow | Dec 2022 - Oct 2023

Sr Project Manager

Lead the internal Azure operation team and help the sales team to get market- growth for the use of Microsoft Azure Data & IA Services in Latam, developing innovative solutions and retaining customers as Sura, Argos, EPM, Alquería and Gloria, through the focus on value and deployment of strategies with an agile approach.

Teleperformance | Jun 2022 - Nov 2022

I-Latam Request Management Coordinator

Accomplishments: ✓ Reestablished the service level goals (SLA) for Brazil’s subsidiary both at first level assistance via chat and second level through the management of Request Fulfilment and Access Management. o Chat indicators: ▪ SL: >80% within the first 60 seconds. ▪ FCR: >80% resolved chats in the through the first contact. ▪ IR: > 80% resolved chat. ▪ CSAT: >85% satisfaced final users. o Indicators from Request Fulfilment and Access Management: ▪ MMTR: Solve within the timeframe stablished in the SLA. • R1:2 hours • R2: 8 hours • R3: 3 business days. • R4: 5 business days. - Improved the satisfaction levels (CSAT) among final users between the 74% and 89% out of the monthly average. - Reduced the percentage of talent rotation from 3% to 0% creating a focus in the employee’s wellbeing and their professional development. - Supported the standardization of Request Fulfilment, Incident Management and Access Management processes.

Teleperformance | Jan 2021 - Jun 2022

I-Latam Incident Management Coordinator

Accomplishments: - Accomplish the level of service (SLA) for Brazil’ subsidiary through the process of Major Incident Management. Indicators: SL: More than 80% within the first 60 seconds. MTTR: - O1: 1 hour to scale and solve the error. - O2: 2 hours to scale and solve the error. - O3: 4 hours to scale and solve the error. - O4: 4 hours to scale and solve the error. - O5: Best Effort, contractual errors. - O6: Best Effort, client’s incidents. - O7: Events that might turn into an outage.

Summan S.A.S | Nov 2018 - Jan 2021

Project Manager & Lead ICD

products offered by the company. Indicators: • SL: > 90% of cases solved within SLA. MTTR: • 1: 2 hours to scale and solve the error. • 2: 4 hours to scale and solve the error. • 3: 8 hours to scale and solve the error. • 4: 16 hours to scale and solve the error. - Achieving the accomplishment of work plans assigned to the teams of infrastructure, development and integration. - Supported the construction of career development plans for the IT area. - Delivery of the BUS project for the integration of the client ISA and improvement of the development implemented.

Algar Tech | Aug 2015 - Oct 2018

IT Coordinator

Accomplishments: - Achieving the service levels (SLA) for the services of support on site and help desk assigned to clients as Kimberly-Clark, Abbott, Marketing Personal and La Francol both at national and regional scale. Indicators: • SL: > 90% of cases solved within SLA. MTTR: • Priority 3: 4 hours to scale and solve the error. • Priority 4: 8 hours to scale and solve the error. • Priority 5: 16 hours to scale and solve the error. - Achieving the accomplishment of work plans assigned to the teams of infrastructure and in site support. - Support the construction of career developments for the IT area.

Algar Tech | Aug 2014 - Aug 2015

Presales Analyst

Achievements: - Achieving the development of new business alliances as the help desk service for Kimberly-Clark in 14 countries from Latin America and Abbott in 3 countries. - Support the construction of commercial and billing templates to improve the assertiveness and communication on the presentation of technical and economic offers.

Algar Tech | Mar 2014 - Aug 2014

Service Desk Analyst

The functional activities of this position are: - High knowledge in IT environments. - Local support to end user. - Record internal IT process about the use and management of the business applications. - Training new users about the use of the IT applications. - Install, configure and move desktop, laptops, printers. - Inventory management. - Monitored the network status. - Following to IT providers. - Proficient in handling a high volume of work with complexity demands. - Customer service skills. - Interpersonal skills. - Ability to work independently and in a team environment. - Analytical skills. - Knowledge of customer policies, procedures and process mainly compliance. - Introduce and integrate new technologies into existing data center environments. - High-level problem troubleshooting. - Good communication, interpersonal and leadership skills. - Troubleshoot all customer computing and systems devices related problems. - Identify and analyze operating systems, hardware and network related issues. - Assure customer compliance policies and procedures are being followed. - Assist with maintenance of knowledge base. - Prioritize and manage demand based on customer business goals.

My Education

Take a look at my formal education

Computer Science Engineer, Computer ScienceInstituto Universitaria Escolme | 2019
Tecnologo en Gestión de Redes de Datos, Tecnología de la informaciónSENA | 2013

About Me

Juan David Ayala Sanchez

IT Operations Director with over 10 years of experience leading tech teams and IT services across Latin America. At Smart Fit, I managed regional IT operations, cloud infrastructure, and agile delivery. Previously, I led services for enterprise clien

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