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Judith Ezenwosu

Judith Ezenwosu

Community Manager

Andela

Technologies

My Portfolio Highlights

My New Track

Data Literacy Professional

My New Course

Introduction to Data

My New Track

Data Literacy Professional

Analytical wordsmith, crafting compelling narratives through data storytelling.

My Work

Take a look at my latest work.

course

Introduction to Statistics

course

Introduction to Data Literacy

course

Introduction to Data

course

Introduction to Statistics

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Introduction to Data

My Work Experience

Where I've interned and worked during my career.

Andela | Nov 2024 - Present

Community Manager at GitHub

- Category Management: Managed and curated specific GitHub product categories in Community Discussions, ensuring comprehensive oversight of user interactions, content moderation, and strategic engagement. - User Interaction: Cultivated a thriving community environment by proactively engaging with users, addressing their questions, and fostering meaningful discussions across GitHub platforms. - Communication and Collaboration: Orchestrated cross-functional communication, bridging product teams, community managers, and global user bases to ensure seamless information flow and strategic alignment. Page 1 of 3 - Performance Tracking: Implemented and maintained rigorous performance monitoring systems, generating actionable insights through weekly trend analyses and comprehensive engagement metrics.
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GGI Int'l Nig Ltd | Feb 2020 - Oct 2024

Support Specialist and Community Manager

• Enhanced customer satisfaction by resolving complex customer support tickets, reducing average response times by 20%. • Developed and maintained an internal knowledge base, reducing repetitive inquiries by 15%. • Collaborated with engineering, product, and customer success teams to resolve technical issues, improving ticket resolution time by 30%. • Provided expert guidance on platform features, helping customers optimize their use of the company’s SaaS platform. • Led user feedback initiatives to communicate actionable insights to the product development team, contributing to the release of new features. • Proficiently utilized Zendesk, Salesforce, PowerBI, and SQL to manage support operations, leading to a streamlined ticketing process. Key Achievements: • Improved customer retention rate by 10% through proactive user support. • Reduced ticket resolution time by 30% through efficient cross-team collaboration.

My Education

Take a look at my formal education

Master of Business Administration in Project ManagementUniversity of Port Harcourt Business School | 2024
Bachelor of Engineering in Chemical EngineeringNnamdi Azikiwe University Awka | 2015

About Me

Judith Ezenwosu

I am a Community Manager at GitHub, my role centers around building a healthy community and improving user interaction through strategic engagement and content moderation.

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