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Jewel Raquel

Jewel Raquel

Sr Learning Operations Specialist

Yelp

Technologies

My Portfolio Highlights

My New Workbook

Explore a DataFrame

My New Course

Introduction to SQL

My New Workbook

Explore a DataFrame

Charting new and existing territories in the realm of AI and data insights.

My Work

Take a look at my latest work.

DataLab

Explore a DataFrame

DataLab

Analyzing Streaming Service Content in SQL - Codealong

DataLab

Analyzing Streaming Service Content in SQL - Solution

DataLab

Explore a DataFrame

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Understanding Artificial Intelligence
Intermediate SQL
Introduction to Excel

My Work Experience

Where I've interned and worked during my career.

Yelp | Dec 2022 - Present

Senior Learning Operations Specialist

Intellum Exceed LMS Building and managing an LMS strategy group of training team admins Owning project management of enterprise compliance training initiatives + all previous responsibilities
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Yelp | Dec 2020 - Dec 2022

Learning Operations Specialist

Establishing LMS standards for company-wide usage Maintaining user base of 6K employees and channel partners Performing quarterly audit of content deployed within the platform Initiating activity deactivation projects to improve user experience Supporting stakeholders (8+ training teams) in developing appropriate LMS strategies Data/analytics and deployment of enterprise L&D initiatives Managing beginning-to-end compliance training strategy and escalation process Building and maintaining team capacity planner and productivity tracker

Zappos Family of Companies | Sep 2013 - Nov 2020

ZapposU Systems & Communications Specialist (LMS Analyst/Admin III)

Project managed the company's LMS transition from Oracle Taleo Learn to SAP Litmos Some experience in Cornerstone On Demand Managed the corporate LMS account settings/theme/decisions Performed needs analysis of LMS stakeholders Kept up-to-date on all Litmos LMS product releases/updates/features Identified integration opportunities Conducted analysis/research of current LMS market Performed admin responsibilities within the LMS (for 1500+ employees) Collaborated heavily with the corporate training team Designed marketing and content structure

The Voiceover Jewel | Jun 2013 - Present

Voice Actor

www.thevoiceoverjewel.com Work samples can be viewed here on my profile under the Featured section.

Zappos Family of Companies | Jan 2007 - Sep 2013

Customer Loyalty Team (CLT)

Determined and resolved customers' needs in a positive and professional manner. Acted as a mentor for other CLT members to deliver WOW service.

Zappos Family of Companies | Jun 2010 - Jul 2013

Customer Loyalty Team - Scheduling Coordinator (Levels 1 and 2)

Real-time management of the company call center using various reports and spreadsheets. Maintained employee schedules (500+ people). Responsible for temporary/permanent shift/lunch trades/adjustments. Scheduled off-the-phone activities (e.g., emails, live chats, returns, callbacks, classes, meetings, tech seminars). Organized and maintained a master calendar of events. Assisted with arranging desk moves after mass shift bids. Created and edited Auto Notes and Concessions reports in BOBJ. Attended and participated in developer meetings. Exported files from CMS to Excel and built Pivot Tables for the data. Programs Used: CMS, RT, Aspect eWFM, Excel, Word, PowerPoint, Outlook

Zappos Family of Companies | Aug 2009 - Jun 2010

Outdoor Business Unit - CLT

Customer service for outdoor-related products. Assisted the Outdoor Buyers in categorizing and classifying new products.

Zappos Family of Companies | Oct 2007 - Aug 2009

Quality Assurance Specialist

Assisted team members in maintaining a high level of quality via emails, phone calls, live chats, et al. Collaborated with team leads and fellow team members to keep consistency in using the QA form. Sent QA Newsletters to the call center. Brainstormed about how to score the call center’s customer correspondence, along with what was required and what feedback should be given. Participated in our decision of a new call recording software (CXM).

My Education

Take a look at my formal education

Bachelor of Arts (BA), Dance StudiesUniversity of Nevada-Las Vegas | 2005
BFA, Dance Performance and ChoreographyUniversity of Nevada-Las Vegas | 2004
College of Southern Nevada | 2001

About Me

Jewel Raquel

I'm looking to beef up my data analytics skillset to improve my role in Learning Operations.

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