Workforce Supervisor focused on BPO industry. Data Analyst with strong use of Excel for overall reporting (consolidated metrics, attendance, forecasting, shrinkage, etc.). Basic Power BI and PostgreSQL. Leadership skills developed to be able to coordinate Workforce Executive when it comes to specific and daily tasks such as real time analysis, emails handling and intraday reports.

IGT Solutions | May 2021 - Feb 2022

Operations Supervisor

I performed the role of Team Leader in charge of agents development in the area of tech support for videogames industry, managing KPIs under specific learning structures and follow up focused on the productivity improvement.

Besedo | Mar 2020 - May 2021

Team Leader

I worked as Leader for a multilingual digital content moderation company, being in charge of 30+ people distributed 24/7 shifts in 4 different accounts/ clients. I was the point of contact between the company and the clients in order to be able to create the training materials and develop the specific knowledge according to the client requirements.

IGT Solutions | Jan 2019 - Mar 2020

Travel Executive Expert

In this position I worked within the Travel and Hospitality industry through an Online Travel Agency providing support and customer service to travelers mainly from the U.S.

INGLES EN EL COLEGIO | Feb 2019 - Nov 2019

English Teacher

Teaching the English language to a group of students split into kids, teens and adults.

My Education

Take a look at my formal education

SQL Data Analyst DataCamp | 2023

Javascript Platzi | 2022

Profesional En Negocios Internacionales (70% completion) in Degree Asturias Corporación Universitaria | 2020

Ingeniero Agrnomo/Agricultural Engineer Universidad de Los Llanos | 2018

Certified English Speaker James Town English Center | 2016

About Me

Hi all employers, educators and everyone! I am kind of new in this data world, however, this has made me grow as a professional and overcome some weaknesses. I am hugely interested in Data/Leadership employment and other opportunities data related.

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Julian Vesga Castro

Workforce Supervisor

BPO

Data virtuoso, playing the chords of information to create harmonious insights.

My Work

Julian Vesga PBI Basic proyect.pbix - Google Drive

projectSQL data camp.zip - Google Drive

Calls and Prod Hours project.