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Kateryna Babenko

Kateryna Babenko

Software Analyst

Katico | Ukraine

Technologies

My Portfolio Highlights

My New Track

Shiny Fundamentals

My New Track

Shiny Fundamentals

Kateryna Babenko works in the customer service space as a software analyst and implementation expert. She sets up support systems from scratch, tests tools under pressure, and shares her findings through written reviews and video walkthroughs. Kateryna also tracks industry trends, with a special focus on AI agents and their practical applications in real support operations.

My Work

Take a look at my latest work.

project

Dr. Semmelweis and the Importance of Handwashing

R
project

Dr. Semmelweis and the Importance of Handwashing

R

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Codecademy Analyze Data with R Skill Path

The Hong Kong Polytechnic University Knowledge Management and Big Data in Business

Harvard Online Data Science for Business

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Introduction to R
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Katico | Jun 2022 - Present

Software Analyst and Implementation Expert

Everything I do is about customer service software.

https://galaxyvets.com/ | Dec 2021 - Jun 2022

Helpdesk & Knowledge Analyst

- Collecting, cleaning, and organizing data from help desk and knowledge base - Performing exploratory data analysis to identify patterns, trends, and insights - Conducting basic statistical analyses and producing reports based on findings - Communicating findings and insights to stakeholders through presentations and reports - Assisting with ad-hoc data requests and special projects as needed
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Veterinary Integration Solutions | Feb 2021 - Dec 2021

Data Analyst Associate

- Collecting, organizing, and cleaning datasets using R - Performing statistical analyses to uncover meaningful insights and relationships in data - Creating and maintaining data dashboards, reports, and visualizations to provide insights to stakeholders - Ensuring that the helpdesk system is configured to meet organizational standards, policies, and procedures - Collaborating with other teams to integrate the helpdesk system with other business systems and tools

Veterinary Integration Solutions | Feb 2020 - Feb 2021

Support Operations Specialist

- Analysing, responding, and escalating support inquiries to responsible departments - Creating knowledge base documentation, including how-to guides and SOPs - Providing training to new agents and users to enhance their proficiency with freshdesk and jira - Contributing to the development and improvement of support policies, procedures, and guidelines - Taking on a range of tasks across various departments including administrative support, visual design, video editing, and more

My Education

Take a look at my formal education

Bachelor's in EconomicsNational University «Zaporizhzhia polytechnic» | 2017

About Me

Kateryna Babenko

As a certified data analyst with extensive expertise in analyzing help desk and knowledge base performance, I am passionate about leveraging data to drive business success.

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