• Supported daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers • Enhanced, tracked, and report on metrics, which are key performance indicators, allowing performance improvements • Utilized continuous improvement to drive process enhancement and increase efficiency • Delivered training and leadership to teams to boost performance and help team members achieve performance targets • Trained new employees and delegated daily tasks and responsibilities. • Mentored team by actively communicating project information, remedying issues, and delivering positive feedback • Coached staff on organizational mission and goals to help employees achieve success

ZARA USA | Jan 2018 - Jan 2019

Inventory/ Stock Supervisor

• Established efficient workflow processes to monitor daily activities and facilitated modifications to improve the effectiveness of team members and goals. • Managed activities related to ordering, receiving, storing, and • distributing materials, equipment, merchandise, supplies, and products. • Managed over $200,000 in inventory. • Reduced waste by 10% with staff supervision and using the first-in-first-out method. • Managed flow of supplies and equipment, tracking and analyzing inventory maintenance and developing protocols for loss mitigation • Implement and maintain an inventory tracking system to optimize inventory control procedures. • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory. • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding. • Managed improvement initiatives to advance operational efficiencies and increase revenue • Supported and motivated a team of 4 employees in the warehouse to increase efficiency by 20%. • Analyzed inventory to identify excess, slow-moving, and obsolete inventory and oversaw disposition • Conducted inventory on warehouse stock on a monthly, quarterly and annual basis.

ZARA USA | Sep 2016 - Jan 2018

Sales Associate

• Ensured customer satisfaction by providing excellent sales services • Evaluated the needs of customers in order to provide useful assistance and product information • Welcomed customers with a smile and direct them to appropriate store sections or aisle • Liaised with the customer service unit of a store to ensure buyers receive adequate attention and assistance • Designed and implement strategies to improve marketing, sales, and customer base • Handled return of merchandise and refund of payment • Maintained up-to-date knowledge of store products, promotional offers, and daily deals • Assisted customers in selecting products that best meet their needs and requirements • Built and establish positive relationships with customers to enhance patronage and increase clientele • Complied with departmental action plans to achieve set objectives • Oversaw the processing of purchases, credit card transactions, and collection of payment • Oversaw the tagging of merchandise and arrangement of items on the store floor • Monitored inventory stock on display to facilitate replenishment of emptying shelves • Ensured store premises are clean and neatly arranged to receive customers • Erect promotional displays such as posters, mannequins, and general season presentation materials

My Education

Take a look at my formal education

John Jay College (CUNY)

Borough of Manhattan Community College

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