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Kedesha O'Gilvie

Kedesha O'Gilvie

Senior Analyst

UCC || KPMG JESS | Jamaica

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

Data ambassador, bridging the gap between numbers and human understanding.

My Work

Take a look at my latest work.

course

Intermediate SQL Queries

course

Understanding Data Science

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Alteryx Alteryx Foundations Micro-Credentials

Microsoft Microsoft Certified: Power BI Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

KPMG in Jamaica | Nov 2022 - Present

Risk Management Senior Associate - Data Analytics & Reporting

-Identify, design, and implement process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. -Create, document, and maintain optimal data pipeline architecture. -Create, document, and maintain business intelligence reports and dashboards. -Interface with functional leadership and stakeholders regarding the /execution of tasks and responsibilities and help to drive desired outcomes for the Independence Group.
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Digicel Group | Feb 2022 - Nov 2022

Business Intelligence Analyst

-Perform in-depth analysis, interpret results, and make commercial recommendations where the evaluation shows trends, detrimental impact, or opportunities for the business with the use of BI tools such as Oracle and Power BI. -Provide essential reporting for the commercial teams on a daily/ weekly / monthly basis. -Create and automate dashboards via Power BI to aid various teams with reporting needs. -Drive a better understanding of our customer behavior and identify pain points. -Conduct segment targeting Analysis as well as impact analysis to evaluate success of target campaigns.

ibex | Aug 2021 - Feb 2022

Workforce Supervisor

-Responsible for providing frequent reports on Business KPIs via Excel and Power BI in addition to PowerPoint Presentations and dashboards to aid various department leaders in making business decisions. -Strategic leader providing direction and support on resource management. -Dedicated to the training and development of Workforce Analysts responsible for providing real-time monitoring and report delivery. -Manage Multi-Site/Multi- Channel purview; streamlining report delivery of an extended team across three (3) local production sites, 8 production floors and 16 Lines of Business total (5000+ Heads) while providing offsite support to two additional Geos with 3 sites and additional 2000+ Heads. -Liaise with external clients as well as internal leaders to ensure company performance is inline and to address any concerns that may arise. -Tasked with doing deep dives and providing Root Cause Analysis and Action Plans for any area of opportunities identified. -Laisse with Operation Team to ensure that we are maximizing revenues at minimal cost.

ibex | Sep 2020 - Aug 2021

Workforce Scheduler

-Responsible for providing frequent reports on Business KPI via Excel, Power BI and PowerPoint Presentations to aid business leaders in making decisions. -Analyzed and utilized historical trends to generate efficient agent schedules to align with short/longterm workload.

ibex | Jan 2020 - Sep 2020

Reporting POC

-Provided daily and weekly business reports on KPIs using dashboards and PowerPoint Presentations to aid business leaders in making key decisions. -Gathered and maintained a wide array of data-related business processes and reports.

ibex | Feb 2018 - Sep 2020

Real Time Analyst

-Provided daily and weekly business reports on KPIs using dashboards and PowerPoint Presentations to aid business leaders in making key decisions. -Gathered and maintained a wide array of data-related business processes and reports.

ibex | Mar 2017 - Feb 2018

Customer Service Representative

Assisted customers with client related queries while ensuring customer satisfaction and quality of service is met.

Digicel Group | Mar 2016 - Mar 2017

Customer Service Representative

Assisted customers with client related queries while ensuring customer satisfaction and quality of service is met.

Xerox | Aug 2015 - Mar 2016

Technical Support Specialist

Customer Service & Technical Support

My Education

Take a look at my formal education

Bachelor's degree, Information TechnologyUniversity of the Commonwealth Caribbean (UCC) | 2022
St. Hugh's High School

About Me

Kedesha O'Gilvie

Experienced Analyst with a demonstrated history of working in the outsourcing/offshoring, Telecommunications, and Risk Management industries. Skilled in service delivery, reporting and data analytics, customer service and process automations.

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