• Extract and scrape sales & marketing data from LinkedIn by applying Python. • Response to data-related queries and keeping track of these data. • Store and process data (e.g. leads data) on Google Sheets for business needs. • Maintain database by creating new records and updating existing ones • Correct errors in data records to ensure accuracy. • Create spreadsheets (Google Sheets) using data from internal or external. • Ongoing improved data processing process to make working with data more efficient.

SHIP Global IP | Jun 2021 - Mar 2022

Sales Administrator

N/A

Newell Brands | Mar 2020 - May 2021

Consumer Services Representative

• Communicated and corresponded to English-speaking clients from USA & Canada markets, and propose solutions to the reported problems via outbound/inbound calls and emails. Maintained a maximum 24-hour response rate. • Expedited complex technical troubleshooting of the device/product including hardware, operating systems, and network configuration. Investigated and addressed client complaints, and communicated resolutions to clients. Maintained client's expectations. • Logged/entered data (calls, contacts, and issues) provided by consumers to the SalesForce system. Imported and exported client's data through the system and reported data if errored. • Monitored and administrated the SalesForce to report errors and incorrect data entry. Ensure the data quality, compliance, and consistency of data. Collaborated with SalesForce admins to identify the root cause of false data (client's contacts and cases). • Monitored the timeline when IT tickets are sent and the workflow of the process. Ensured SLAs and KPIs. Followed policies and procedures for creating, updating, escalating, and ending IT tickets.

Tomorrow Group Singapore | Jan 2018 - Jul 2018

Sales Associate

• Developed and sustained long-term relationships with potential clients. • Responded to B2B clients seeking support in marketing and promoting their business and products. • Prepared, reviewed, and corrected sales proposals • Forecasted and formulated sales reports and submitted them to management boards. • Validated, examined, and reported the data entered onto the sales pipeline, e.g Excel and Google Sheets • Implemented effective sales strategies and monitored marketing campaigns. • Administered and managed ad-hoc duties.

Gushcloud International | Dec 2016 - Jan 2018

Business Development Executive

• Obtained new leads. • Collaborated with the Account and Management department to identify potential clients. • Communicated with the Account team to design the sales strategies approaching potential clients. • Determined and researched upcoming and current business trends. • Prepared and screened sales and marketing proposals. • Administered and managed other ad-hoc duties such as: organized the internal meetings, interviewed new talents.

dentsu X | May 2016 - Nov 2016

Account Executive

• Compile and update media contact list. • Prepare media reports on assigned subjects • Assist with press releases/media advisory writing, editing, distribution, and media outreach. • Prepare, manage and handle B2B contracts, invoice, and PO documentations. • Additional tasks/duties: responsible for a wide range of tasks such as filing, scanning documents. • Ad-hoc duties: create and manage presentations, general administrative and communications, taking notes/minutes during a meeting.

SG Story | Jan 2016 - Mar 2016

Communication Intern

• Prepare media reports on assigned subjects • Assist with press releases/media advisory writing, editing, distribution, and media outreach. • Prepare, manage and handle B2B contracts, invoice, and PO documentations. • Additional tasks/duties: responsible for a wide range of tasks such as filing, scanning documents. • Ad-hoc duties: create and manage presentations, general administrative and communications, taking notes/minutes during a meeting.

My Education

Take a look at my formal education

Master of Science in Product & Process ManagementPoznan University of Economics And Business | 2020

Bachelor of Business Administration in BBA, Marketing & International BusinessJames Cook University Singapore | 2015

Bachelor of Business Administration in BBA, Marketing & International BusinessJames Cook University | 2015

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