I led the sports vertical for the Knowledge Graph Ops team, worked on strategic projects and became a people manager. Throughout 2021, I continued to own high-profile sporting events like EURO 2020 while supporting the previous sports vertical lead on coverage of the 2020 Olympic Games. In 2022, the priority was the 2022 FIFA World Cup. I collaborated with our Media Insights & Analysis team to build a self- serve Google Studio dashboard, worked with Getty Images and Sportradar and helped to guide Curation content strategy for the competition. I also supported Twitter’s Global Participation initiative to take cricket experiments live in product for users in India. As the knowledge graph product matured, I assembled a team to support the increasing maintenance it required. Furthermore, I designed and implemented an internal data review process that was later cemented as a run the business task. I also drove an org- wide experiment focused on breaking news that required coordination of a large number of Curation members, in addition to stakeholders such as Trust & Safety. I wrote a DACI and, later, a retrospective in collaboration with analysts. This laid the groundwork for implementing a streamlined version of the experiment permanently. This project was key in helping the knowledge graph product achieve ambitious annotation coverage targets. After participating in many panels, I was the hiring manager as we recruited a data specialist to launch the German market. I managed their priorities, workload and sought out development opportunities for them. Through regular 1-1s and quarterly reviews, I guided a high performer through a period of significant uncertainty in the business. In this role, I also began to develop more technical skills such as writing and editing basic SQL queries and running scripts in terminal. I frequently presented in org and location all hands and participated in multiple Hackweek experiments.

Twitter | May 2020 - Apr 2021

Content & Product Data Specialist I

Upon promotion to this role, I took on many additional responsibilities, most notably driving my own projects, while transitioning some tasks to multiple junior colleagues who I onboarded and mentored. I was the sole driver of a top-priority project for the knowledge graph, Topics and New User Experience products - to review the largest metadata field in the knowledge graph. I created a review roadmap and set of metadata standards; iterated a review workflow in collaboration with data analysts using SQL; coordinated 11 language specialists working across nine languages via Jira; and reviewed output weekly to incorporate stakeholder feedback. Under my leadership, the team oversaw the review of tens of thousands of data points in just two months to support machine learning engineers building recommendation models, as well as providing clarity for potential customers internally regarding the metadata in question. I authored a bespoke new hire documentation for the Knowledge Graph Ops team that was used frequently as we grew rapidly in headcount from 13 to 29. This resource significantly improved onboarding across the global team, allowing us to grow more efficiently. I also partook in multiple hiring panels. I led an initiative collaborating with Twitter Services and Trust & Safety teams to remove discriminatory content from live Events timelines. I also supported a rapid expansion across Topics in over ten languages across a variety of verticals. This involved the localisation of semantic queries and metadata, as well as researching verticals such as science, finance and more. Throughout this work, I built and maintained a taxonomy of all Twitter data. As part of the Topic expansion efforts, I was required to participate in an on-call schedule to rapidly respond to user feedback, both externally and internally, and iterate on Human-In-The-Loop models. I led experimentation on improving Twitter Trend Topic Proofing in collaboration with Curation stakeholders.

Twitter | Sep 2018 - Apr 2020

Junior Data Specialist

N/A

LABOSPORT | Sep 2017 - Sep 2018

Goal Line Technology Technician

I worked in a three-person team providing third-party testing for Hawk-eye's goal line technology systems across Europe. This role took me to some of Europe's most prestigious stadiums across Spain, Moldova and the Czech Republic: St Mames, Bilbao; Bernabeu, Madrid; Anoeta, San Sebastien, Sheriff Stadium, Tiraspol and Eden Arena, Prague.

BBC | Aug 2018 - Aug 2018

Researcher

During this work placement, I supported the production teams for BBC Radio 5 Live’s Investigates programme and BBC Radio 4’s File on 4 programme. I researched and produced stories and content for both shows’ upcoming broadcast runs. I also researched and pitched documentary on Reform Roaccutane campaign.

Appen | Apr 2018 - Jun 2018

Social Media Evaluator

I reviewed the external advertising product within Meta Platforms' Messenger on iOS.

The Northern Quota | Sep 2017 - Jun 2018

Co-Editor

As part of a four-strong editorial team, I grew a student news site in its infancy into one that traveled internationally, won national awards and covered local news stories such as local elections. In this role, I produced and edited content for the university news site, coordinated all student journalists at the university and hosted media events, such as chairing a Q&A with Greater Manchester Mayor Andy Burnham.

Manchester Metropolitan University | Oct 2016 - Jun 2018

Student Ambassador

I was responsible for advertising and endorsing the university and faculty to prospective students.

Calciomercato.com | Aug 2017 - Nov 2017

Journalist

I was the Chelsea correspondent for the English-language edition of Calciomercato.com. In this role, I wrote match previews and reports for the club's matches to tight editorial deadlines.

Digital Creativity Labs | Jul 2017 - Sep 2017

Research Scholarship

I was awarded a multidisciplinary research scholarship at the University of York's Digital Creativity Labs, in collaboration with the BBC, looking into the concept of object-based media and broadcasting, interactive narratives and data ethics. The project required sourcing, recording and thematically analysing interviews with parties from across the media and communications industry, such BBC R&D, Hackastory and Axonista.

Nestlé Nespresso | Nov 2014 - Jul 2017

Administration & Promotions Assistant

I planned, implemented and improved processes for key elements of business nationwide: promotions, reimbursement and mailing campaigns. I was initially brought in on a short-term contract in 2014 but, such was my impact, I remained in the role for the duration of my deferral year prior to starting my undergraduate degree. I returned in consecutive summers to support the business before the role transitioned to a permanent one. The role required consistently applying my own judgement to define workflows, troubleshoot and delegate while collaborating internationally.

Manchester City Football Club | Sep 2016 - May 2017

Brand Ambassador

responsibilities included running activations for the public around the stadium, on-pitch pre-match performances and providing fans with assistance where required.

Best Parties Ever | Dec 2016 - Dec 2016

Bartender

I worked on, and later briefly managed, a bar at seasonal black-tie hospitality events. This involved working under intense pressure while delivering sales and customer satisfaction.

PlayStation | Oct 2016 - Nov 2016

Brand Ambassador

Represented the brand at a public activation, demoing PlayStation’s VR products on the highly-successful ‘Future of Play’ tour.

Next Retail Ltd | Mar 2014 - Oct 2014

Sales Consultant

I worked as a sales team member in a newly-opened flagship store at York Vangarde. My responsibilities included customer service, sales, liaising with other stores nationally and visual merchandising displays. In this role, I completed a 12-month training programme in less than 6 months.

Sainsbury's | Oct 2013 - Jan 2014

Sales Consultant

I was jointly responsible for running the seasonal section of the store - the supermarket's busiest department. Customer service, stock management and visual merchandising assistance were just some of my duties in this role. I quickly became a trusted member of staff which saw me undertake additional responsibilities such as managing colleagues and task deadlines.

Cafe Concerto | Dec 2012 - Dec 2013

Kitchen Assistant

I performed tasks including hygiene maintenance, stock management and waste disposal.

My Education

Take a look at my formal education

Multimedia Journalism BA (Hons), Multimedia Journalism · (SeptemberThe Manchester Metropolitan University | 2018

Research Scholarship at Digital Creativity Labs, Radio and Television Broadcasting TechnologyUniversity of York | 2017

A Levels York College, York UK | 2014

GCSEs Millthorpe School | 2012

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