-Acting ‘Quarterback’ for an account team of Solution Engineers, Industry Experts, and Account Executives whose sole intent was to drive customers’ data strategies and modernization efforts -Tasked with bringing together data professionals and industry experts to enable innovators within each customer enterprise -Optimized data warehousing initiatives with Fortune 500 companies

Jumper Media | Apr 2020 - Feb 2022

Director of Customer Success

-Turned a department with zero analytics into an information powerhouse by compiling data from payment processors, CRMs, Google Analytics, and GTM tools into real-time dashboards to determine prevalent issues (revenue, retention, CSAT, traffic, etc) -Forged tight-knit relationships with enterprise clients to provide personalized business strategy and help capitalize on product value -Maintained the operational efficiency of a seven-figure recurring revenue stream by leveraging business analytics to measure and improve upon set processes -Presented weekly company reports and dashboards to CEO, CRO, and executive leadership containing financial, marketing, and sales data to illuminate valuable insights for non-technical stakeholders -Created engagement strategies for high-level customers to retain and expand recurring revenue -Designed KPIs, led data migration and ETL, implemented dozens of automation and workflows to increase employee effectiveness -Worked with Senior Management to translate customer feedback into product updates

Jumper Media | Dec 2018 - Apr 2020

Senior Customer Success Manager

N/A

My Education

Take a look at my formal education

San Diego State University

Hawaii Preparatory Academy

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