- Envisioned and implemented multiple industry-first AI/ML features involving sentiment analysis, forecasting, and recommenders. - Prioritized features based on various parameters including product roadmap, customer input, competitor analysis, and technical debt. - Interacted on a daily basis with my team comprising data scientists, engineers (Machine Learning Front End, Back End, QA), and architect in building our product. - Authored documentation for relevant stakeholders (at various levels of detail) to support training and enablement activities. - Gathered extensive feedback from product surveys, customer interviews, customer support and other sources.

Bakkt | Jan 2019 - Aug 2021

Associate Product Manager

N/A

Bakkt | Jan 2017 - Jan 2019

Product Owner

- Lead design sessions and documented feature requirements. - Identified and gathered best practices and shared across the organization. - Analyzed the effectiveness of marketing campaigns and documented best practices to share with customers. - Conducted research on the industry and new/competitive products. - Assisted in the publication of the product release schedule and other related communications.

Bakkt | Apr 2014 - Dec 2016

Business Analyst

Customer Service and Operations. - Involved in all phases of the SDLC: initial requirement gathering, estimation, scope sign-off, development, testing, implementation and maintenance. - Authored feature specifications that contained both functional and implementation details. - Defined and executed a major rewards offer module in collaboration with cross-functional teams for one of the top banks in the world. - Worked with the #1 brand in the world in extending their offering through various digital channels. - On boarded and mentored fellow Business Analysts.

RouteOne | Nov 2011 - Apr 2014

Business Analyst

- Helped in gathering requirements, prioritizing, testing and project coordination of a mainframe purchasing system, contracting system and related mobile applications. - Gathered and reviewed business requirement meetings from customers based across varied geographic locations. - Conducted defect review meetings that included personnel from both business and development. - Helped in prioritizing defects based on resources/effort/business impact. - Authored business scenarios and test scripts based on the business requirements. - Interacted with offshore test team and answered any requirement related queries. - Assisted project manager with release planning activities, testing team with test scenario review and questions related to requirements. - Created help/user guides for new service offerings, requirement specification documents. - Worked on mobile application development and deployment.

IBM | Jul 2010 - Nov 2011

Business Systems Analyst

ticketing departments and helped with requirements gathering, testing and deployment. - Led and implemented a Learning Management System starting from the initial business case development. - Created roadmaps for supporting system per the company’s business strategy and prioritized projects accordingly. - Met with various departmental directors in coming up with a roadmap that was based on company’s business strategy. - Assisted project managers/ directors with business case development which was then presented to Sr.VPs.

Razorfish | Aug 2007 - Jul 2010

Business Analyst

Clients: AT&T, Amway, Games Workshop, Intermec, Microsoft, State Farm, Taj Hotels - Conducted meetings to elicit requirements and conveyed those requirements to the project team. - Performed competitive analysis to recommend possible features for implementation. - Developed features/functions matrix and worked with the client in prioritizing them. - Authored detailed functional specifications based on wireframes and other creative design documents. - Authored the testing strategy document that includes various types of testing, timelines, processes and other testing related details. - Authored the test plan and the associated test scripts for verifying proposed functionality. - Reviewed functional specifications, wireframes, design documents to come up with various testing related documents.

eSystems, Inc. | Mar 2006 - Aug 2007

Business Analyst

Client: Workers Compensation Board of British Columbia, Canada. * Gathered Business Requirements, analyzed data/workflows, and documented the scope. * Developed prototype of new information processing application. * Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification. * Documented all operational and technical flows using MS Visio and created the Business Architecture document to provide an overview of different aspects of the application. * Documented how business goals were reflected in the requirements. * Facilitated collection of Functional Requirements from system users, and prepared Business Requirement documents using Rational RequisitePro. * Involved in development and documentation of Business and Technical Requirements in preparation of Design and Functional Specifications for Business Needs and Processes. * Documented and implemented a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed. * Followed the UML based methods using Rational Rose/MS Visio to create Use Case Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams * Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level. * Coordinated work plan between project manager and client with MS Project.

Earthlink | Jan 2004 - Mar 2006

Systems Analyst

* Coordinated and controlled the distribution and implementation of code changes across various environments. * Liaison between the users and the different teams involved in the application development for the better understanding of the business and IT processes. * Reviewed change requests for completeness and absence of error prior to submittal for change. * Developed scorecards and various reports to measure failure rates, types of releases and other release related information. * Assisted in training of new software release management staff and software developers on use of tools, systems, processes and procedures. * Documented & Implemented procedures to conform code releases to SOX (Sarbanes Oxley) requirements.

Université de Nantes | Sep 2003 - Dec 2003

Student Tutor

* Tutored 135 students during the semester in MS Office and other related technologies. * Helped student understand the material and aided them in writing the final report. * Graded students work and responded to students questions.

Total Benefit Communications | Jan 2002 - Apr 2002

Business Analyst Intern

* Conducted research and pricing analysis on company and competitor products/promotions. * Served as a liaison between software vendor and Senior Management as part of the project development team. * strategic business plan in relation to future expansion plans for the CEO. * Design and manage procedures to cross reference solution elements to the requirements * Utilized business and technical tools to develop business, financial, and system requirements analyses with supporting variance reports, current and target business process flows, traceability matrices, and front-end prototypes.

Georgia-Pacific LLC | Feb 2001 - Aug 2001

Technical Analyst Intern

* Responsible for upgrades, software and hardware roll outs as per the client requirement. * Provided desk side support for over 200 clients in the HR department that involved the use of Customer Relationship Management software. * Assisted with testing new software upgrades before rolling out to employees. * Responsible for documenting, answering and providing first level support services workflow according to RUP specifications and adhering to UML standards.

NCR Corporation | Feb 2000 - Aug 2000

Quality Assurance Intern

* Improvised various testing methods on a Point Of Sale (POS) Application that required periodic testing after each build. * Prepare test plans for Point Of Sale (POS) Applications * Review and evaluate project deliverables to ensure they conform to quality standards. * Tracked errors and bugs to maximize code performance using computer based tracking system resulting in 25% code efficiency. * Conduct product releases according to Standard Operating Procedures and client work instructions.

My Education

Take a look at my formal education

Nanodegree, AI Product ManagementUdacity | 2020

CSPO Certification Scrum Certified Product Owner Class | 2015

M.S, Computer Information SystemsGeorgia State University - J. Mack Robinson College of Business | 2003

M.S Study Abroad, Information SystemsUniversité de Nantes | 2003

BBA, Double Major in Information Systems & Business ManagementGeorgia State University - J. Mack Robinson College of Business | 2002

About Me

Hello...I am a 'Full Stack' - Product Manager who has experience working with understanding user needs, prioritizing them, getting them built in collaboration with engineering, preparing documentation and measuring the success of the product.

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