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Krishnaja Satheesh

Krishnaja Satheesh

Customer Insight Analyst

Direct Line Group

Technologies

My Portfolio Highlights

My New Course

Data Visualization in Power BI

My New Course

Intermediate SQL

My New Course

Data Visualization in Power BI

Data archaeologist, unearthing buried insights from historical records.

My Work

Take a look at my latest work.

course

Data Visualization in Power BI

course

Introduction to DAX in Power BI

course

Intermediate SQL

DataLab

Project: Analyzing Industry Carbon Emissions

course

Data Visualization in Power BI

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

UK & Ireland Testing Board ISTQB Certified Foundation Level Tester

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Direct Line Group | Feb 2025 - Present

Customer Insight Analyst

N/A

Direct Line Group | Jul 2024 - Feb 2025

Claims Consultant

• Facilitated customer mobility by managing 10-15 incoming inquiries from customers, solicitors, and suppliers, regarding existing claims and maintaining comprehensive documentation. • Enhanced service delivery by collaborating with diverse teams and utilising strong communication skills to liaise with internal and external stakeholders, ensuring timely claim processing and customer satisfaction. • Improved customer experience through tailored consultations, empathetic service, and proactive issue resolution, contributing to process improvements and managing complex cases efficiently.
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Primark | Nov 2023 - Jun 2024

Retail Assistant

Delivered exceptional customer service to over 400 customers daily, enhancing satisfaction scores by 15% through effective communication and proactive problem-solving. Efficiently operated tills with 100% accuracy, processing 210 transactions per hour, and implemented fitting room policies to ensure safety and satisfaction.

Infosys | Jan 2022 - Jul 2022

Technical Test Lead

• Oversaw QA project schedules, resource allocation, and deliverables, ensuring projects (sprints) were completed on time and within budget. • Collaborated with the product owner, senior business analysts and cross- functional agile team to develop and prioritise 500+ testing stories in Jira ensuring 100% requirement coverage across 6 iterations. • Created API test automation framework using Postman that propelled over 200 automated tests for web, android, and iOS testing, increasing productivity by 20%. • Analysed business requirements and user acceptance criteria to write, estimate, plan and delegate test scrips among a team of 5 QA testers. • Conducted sprint reviews and technical walkthroughs for the cross-functional team including internal and external stakeholders at the end of each iteration. • Implemented process improvements by employing Test-Driven Development (TDD) and risk-based testing concepts, reducing product delivery timelines by 55%.

Tata Consultancy Services | Dec 2018 - Jan 2022

Business Process Lead

migration project (legacy database decommissioning), ensuring a seamless transition with zero downtime and 99.8% data accuracy. • Reviewed the impact analysis for release management and change process including identification of regression suite and maintenance testing procedures. • Leveraged Power BI for dynamic, real-time project tracking, defect categorisation, and stakeholder feedback, leading to a 2X faster defect resolution and 20% enhanced project efficiency. • Conducted root cause analysis using ‘5 Whys’ on pre-implementation defects and risks to develop rigorous test suites, resulting in 2x less defect leakage. • Conducted sprint reviews and technical walkthroughs for the cross-functional team including internal and external stakeholders at the end of each iteration. • Played a pivotal role in a company-wide transition to agile methodologies, shortening the feedback loop between the scrum team and business partners. • Led a cross-functional training initiative, upskilling 5 new team members in data handling and agile testing processes, resulting in a 35% increase in team competence and performance.

UST Global | Jul 2015 - Dec 2018

Software Developer

• Created and executed 500+ aggressive smoke, functional, integration, regression and accessibility test cases to maintain the highest quality of Albertson's supply chain software. • Coordinated with the development team to set up test environments and data before each test cycle, ensuring streamlined testing processes and precise results. • Maintained a 98% accuracy rate for product pricing and inventory data by verifying the accuracy of retail and supply chain system data. • Conducted comprehensive testing of order processing workflows to ensure accuracy and efficiency, resulting in a significant reduction in order processing errors • Applied Job Control Language (JCL) regularly for effective batch job management to ensure 99.9% uptime. • Executed SQL queries to validate and perform in-depth analysis and debugging of storage procedures.

My Education

Take a look at my formal education

Master's degree, Business Analytics and Big Data  · (SeptemberUniversity of Liverpool | 2023
Bachelor of Computer Science and Engineering, Computer Science and EngineeringTocH Institute of Science and Technoology | 2015

About Me

Krishnaja Satheesh

Customer-centric professional passionate about leveraging SQL, data analytics, and Power BI to enhance user experiences and drive impactful solutions. With a strong focus on insights and optimization, I transform data into meaningful strategies

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