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Jakub Pawlina

Jakub Pawlina

Certified

Digital Client Support Analyst

Citibank Europe PLC

Technologies

Quantitative strategist, harnessing the power of data for strategic advantage.

My Work

Take a look at my latest work.

DataLab

Soccer Through the Ages

DataLab

Soccer Through the Ages

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

Data Literacy

Data Literacy

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Citibank Europe | Jan 2023 - Present

Digital Client Support Analyst

N/A

Krakow Direct - Krakow Tours | Nov 2021 - Oct 2022

Logistics and Quality Specialist

- managed a group of 30+ drivers and their daily work schedules - took care of an evenly distributed workload - reacted accordingly to any unexpected situations related to delayed flghts and traffic - indentified weaknesses in communication and processes across different departments - organised team meetings and implementing improvements - cooperated with other departments and subcontractors
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Shell Energy | Jan 2021 - Oct 2021

Customer First Advisor

- answered incoming calls and emails from customers based in Great Britain - identified and resolved queries related to electricity and gas supply - operated on a software such as Zendesk, JIRA, Google Workplace - cooperated with different departments and companies within energy industry - handled with complaints and sensitive cases in a professional manner

Krakow Direct - Krakow Tours | Oct 2019 - May 2021

Tour Operator

Professional tour services (Aushwitz‐Birkenau Camp, Salt Mine in Wieliczka, Zakopane Tour) and airport transfers. - chauffeur service ‑ drove in a safe and comfortable manner - built relationships with tourists and provided them with some knowledge about Krakow and Poland - cooperated with museums, tour guides, logisticians and customer service representatives - successfully resolved several stressful situations

Manchester235 Casino | Jan 2016 - Oct 2018

Poker Dealer

- shuffled and dealt cards quickly and efficiently - calculated pots - kept poker games entertaining for the players

ASDA STORES LIMITED | Jan 2013 - Jan 2016

Warehouse Operative

- picked items onto pallets using low‑level order picker forklifts, - loaded and unloaded trailers using powered pallet trucks

About Me

Jakub Pawlina

Dedicated professional with an eye for detail and passion for embracing new technologies, eager to develop proficiency in BI and data analytics field, seeking opportunities to demonstrate communication skills and provide valuable data-driven insights

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