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Ignatius Rabin Kusimba

Ignatius Rabin Kusimba

Data Analyst

Majorel | Nairobi

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Workbook

Introduction to SQL

Statistical wizard, casting spells of significance on data experiments.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

DataLab

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Majorel | Sep 2022 - Present

Operations Assistant

Spearheaded the development and implementation of user-friendly dashboards, leveraging Excel, SQL, and Power BI, resulting in a 20% increase in operational efficiency. Automated routine tasks, reducing manual efforts by 20% and enhancing productivity, leading to more streamlined operations. Ensured data integrity and accuracy by meticulously validating information from various sources, resulting in a 15% improvement in order processing accuracy. Collaborated cross-functionally to identify areas for process optimization and efficiency improvement, contributing to a more agile and responsive operational environment.
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Majorel | Jul 2021 - Aug 2022

Customer Service Representative

promptly, which contributed to maintaining a 95% customer satisfaction rate. Proactively offered alternative offerings and solutions to customers, leading to increased customer loyalty and retention. Updated and maintained accurate customer records and account information, ensuring compliance with company standards and regulations. Acted as a liaison between customers and internal teams, effectively communicating customer needs and feedback to drive product and service improvements.

Tenspot Kenya Limited | Nov 2019 - Jul 2021

Quality Analyst

Ensured compliance with industry regulations and company policies by meticulously reviewing and auditing agent interactions, leading to a 25% decrease in compliance issues. Analyzed call data and identified patterns that led to the development of targeted training programs, resulting in a 15% improvement in overall call quality and agent performance. Guided agents on managing sensitive debt collection calls with empathy, contributing to a 30% increase in positive customer feedback and reducing customer complaints by 20%.

Tenspot Kenya Limited. | Apr 2019 - Oct 2019

Outbound Call Center Agent

Maintained detailed records of customer interactions, providing valuable insights for future reference and analysis. Addressed inquiries and resolved issues in a professional and timely manner, contributing to improved customer satisfaction scores. Provided personalized support tailored to each caller's needs, effectively enhancing overall customer experience and loyalty. Collaborated with team members to identify process inefficiencies and propose solutions for improvement, leading to enhanced team performance and customer service delivery.

My Education

Take a look at my formal education

Data ScienceExploreAI Academy | 2024
Bachelor's degree, Atmospheric Sciences and MeteorologyUniversity of Nairobi | 2018

About Me

Ignatius Rabin Kusimba

Dynamic professional with extensive experience in customer service, data analysis, and operations management. Proven track record in leveraging data-driven insights to optimize workflows, enhance customer experiences, and drive continuous improvement

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