Learn Data Skills
Beta
Clémence Lacaille

Clémence Lacaille

Quality analyst

Cognizant

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Quantitative chef, mixing variables and algorithms to create delectable insights.

My Work

Take a look at my latest work.

course

Introduction to R

course

Introduction to Python

course

Intermediate Python

course

Introduction to R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to R
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Cognizant | Sep 2022 - Present

Quality Analyst for Digital Marketing

N/A

Teleperformance | Feb 2022 - Sep 2022

Quality analyst

N/A

Majorel Portugal | Aug 2019 - Dec 2021

Quality Analyst

- Daily completion of quality reviews and appeal reviews - Deliver quality feedback to the agents on completion of quality sample and appeal reviews - Execute actions for individuals and/or team to maintain or improve SLA performance - Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead - Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner - Identify quality trends for the market/agents supported and develop corrective solutions - Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors
Show More

Webhelp | Apr 2019 - Jul 2019

Social media team leader

N/A

Webhelp | Feb 2019 - Mar 2019

Floor support

N/A

Webhelp | Jul 2017 - Feb 2019

Social media engager

N/A

Léon Productions | Dec 2012 - Mar 2017

Scripte

rapport pour le montage (choix des bonnes prises et informations utiles et nécessaires au montage) rapport destiné à la production sur l'avancement du plan de tournage

RAISE UP FILMS | Aug 2013 - Aug 2013

Scripte

Scripte sur le pilote de la mini-série La Porte réalisée par Raphaël Kenzey

Les Films d'Ici & Les Films d'Ici 2 | Jul 2012 - Aug 2012

Scripte

Stagiaire scripte sur la web série Rupture Mode d'Emploi réalisée par Sébastien Oromo

Direct 8 | May 2011 - Aug 2011

stagiaire scripte

N/A

My Education

Take a look at my formal education

SheCodes Plus, Frontend developerShe Codes | 2020
Head of Digital Marketing, MarketingOpenClassrooms | 2018
Digital marketingShaw Academy | 2017
Workshop Script Supervision and Continuity for Film & Television, Étude du cinémaLondon film school | 2013
Master 2 (M2), Cinema studiesUniversité Paris 1 Panthéon-Sorbonne | 2013

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • Create Your Data Portfolio for Free