- Develop, implement, maintain, and automate analytics systems, taking complicated problems and creating simple and insightful dashboards using Power BI, Microsoft Access, Excel, and SQL. Reduced manual workload by 61% and improved operational efficiency. - Streamlined manual reporting processes using Microsoft Access, creating automated macros and queries that saved up to 2.5 hours daily across the department. - Identify trends and opportunities for growth through analysis of complex datasets and create best-practice reports based on data mining, analysis, and visualization. - Led performance and fault analysis initiatives, delivering automated dashboards that identified anomalies, enhanced closure rates, and optimized technician and agent efficiency.

Fibertech | Sep 2022 - Sep 2023

Network Operation Center and Technical Support Engineer

- Maintained stability of network by monitoring its elements status and alarms on networking management systems (NMS) such as Zabbix and Cacti. - Handled ISPs and contractors using ticketing systems such as Nestrom and Jira; resulting in increased customer satisfaction and operational efficiency. - Improved service delivery by applying quality checking, reporting, documenting, and assisting with technical issues and major issues in the network within SLA.

Fibertech | Jul 2022 - Sep 2022

Networks Engineering Trainee

- Monitored the network and solved technical cases in the Technical Department. - Handled ISPs and followed up with their tickets, providing technical assessment. - Contributed to the network design and planning team by assisting with surveying on QGIS.

Engineering Training Center | Mar 2021 - Jul 2021

IoT and Data Science Trainee

- Trained and certified in the Servo Project (102 hours) in the topics of IoT, Raspberry Pi, CAD Design, AutoCAD, 3D Printing, Python, Machine Learning and Deep Learning.

My Education

Take a look at my formal education

Bachelor's degree in Electrical and Telecommunications Engineering in MajorJordan University of Science and Technology | 2023

About Me

Strategic Data and Performance Analyst with hands-on experience in data analysis, Power BI, and telecom networks; recognized with an "Exceeds Expectations" ranking in first Junior year as a Performance Analyst and awarded a "2024 Top Learner".

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