As a Salesforce Discord Content Moderator, I engaged community members by creating social media content, co-hosting impactful webinars, and actively contributing to strategic development initiatives.

SMU-in-Taos | Feb 2022 - Present

Program Consultant

communication and providing exceptional support throughout the process. • Managed the application process for diverse academic programs, leveraging Terra Dotta software to build and customize applications for each term. • Coordinated the updating of program materials, including purchasing promotional materials to enhance program visibility and attract prospective participants. • Trained and mentored a team of 3 staff members, equipping them with comprehensive knowledge on program-related tasks and processes. • Developed detailed documentation outlining the processes and procedures of the programs, ensuring consistent and efficient operations.

Cloud for Good | Jan 2022 - Present

Consultant Analyst

• Developed a strategy for defining project completion criteria, ensuring all tasks, deliverables, and gaps are clearly identified and aligned with the overarching goal of improving the client’s Salesforce org and customer-facing intake application. • Collaborate with implementation partners to assess client business requirements, write user stories, and design sound solutions that reduced duplicate records, improve business processes, and enhance customers’ experience by removing form complexities. • Create and manage a cross-functional tool to track over 100 user stories along with Azure DevOps, significantly increasing productivity and improving communication among the project team. • Research and build declarative solutions in the client's Salesforce org and in Form Assembly to improve end-user and customer experience • Create and lead presentations and meetings for internal and client stakeholders to share project status updates and results. • Serve as a scrum team member and participate in agile ceremonies for Salesforce projects.

Southern Methodist University | Oct 2018 - Jan 2022

Program Director, SMU-in-Taos

• Developed and implemented a strategy to increase program enrollment, securing the largest summer enrollment with an 80% increase and the largest winter enrollment with a 12% increase. Owned all areas of program enrollment, including tracking participation and scholarship awards. • Developed Standard Operating Procedures (SOPs) and feedback surveys, resulting in improved efficiency and streamlined operations. • Led a team of 5, including hiring, scheduling, and providing guidance and support to ensure project goals and timelines were met. • Coordinated technological improvements for the department, including creating a SharePoint site and collaborating on the website redesign • Collaborated cross-functionally for trainings, program processes, and events to improve participant experience, raise program awareness and increase participation. • Developed and implemented a marketing strategy resulting in 9% increase in social media followers and an increase in program visibility.

University of Mississippi Medical Center | Jul 2017 - Apr 2018

Program Specialist

N/A

Jackson Free Press | Sep 2011 - Feb 2018

Freelance Writer

N/A

Jackson State University | Sep 2014 - Jul 2017

Research Specialist

N/A

Cato Corporation | Nov 2006 - Sep 2014

Store Manager

N/A

Jackson Free Press | Jul 2011 - Feb 2012

Editorial Assistant

N/A

My Education

Take a look at my formal education

Bachelor of Arts, EnglishJackson State University | 2011

Trailhead by Salesforce

About Me

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