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Hai Ngo

Hai Ngo

Service Quality

DHL Express, Lazada VN | Viet Nam


My Portfolio Highlights

My New Track

SQL Fundamentals

My New Course

Introduction to Python

Logistics Enthusiastic and Data Driven Decision

My Work

Take a look at my latest work.


Understanding Data Science


Understanding Machine Learning

SQLExcelPower BI

Introduction to SQL


Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

DHL Express Vietnam | Sep 2021 - Present

Sales Program and Performance Manager

> Sales Performance: maintain high quality and compliant practices regards Global Sales Process via enabling tools (e.g. CRM) and Incentives > Sales Program: deploy Local, Regional, and Global Sales programs to the sales team, and visualise progress by utilising tools such as VBA, SQL, Power BI, etc.. > Process Improvements: find the weak link in processes and replace them with Continuous Improvement tools (e.g. 5Whys, Fishbone, Gemba, etc.) Achievements: Most Improved Country of Q2 2022: Data Quality improvement for Customers.
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DHL Express Vietnam | Jan 2019 - Sep 2021

Service Quality Analyst

A single point to ensure real-time response to potential service incidents and identify opportunities to improve service quality and drive down cost via: > Quality Controls: manages Operations KPIs, prepares regular performance reports and analysis by utilising varies applications/tools > Process Improvements: identifies threat or potential improvements of a process, and proposes solutions via First Choice techniques, including GEMBA, PDCA, and 5WHYs, etc. > Decision making influencer: support contingency plan, and process changing practice with data driven decision, especially during Covid-19 pandemic. Achievements: 1/ Nominee of Employee of the Year 2020 2/ GEMBA /Project of Quarter 4 2019 3/ Superstar /Employee of Quarter 3 2019

DHL Express Vietnam | May 2018 - Dec 2018

Customer Support Executive

> Customer Orientation: provides and customises a full suite of customer service offerings to Key Account customers. > Resolving complaints proactively informs potential delays/failures, joint visits Key Account customers with other departments, and prepares written correspondence when required. > Reporting: on demand per prescribed time frames/intervals

Saigon Newport Logistics | Nov 2015 - Nov 2016

Customer Service Officer

> Service Consultant: provides suitable services per customer’s demand: Customs Clearance, and Truck operation for multi type of products. > Inventory management: prepares delivery plans to utilise warehouse capacity and minimise storage charge. > Multi-functional teamwork: corporate with 4 functions to provide great service quality. Preparing SOP: based on each customer’s distinctive features

My Education

Take a look at my formal education

Master’s Degree, Supply Chain ManagementCoventry University | 2018
Bachelor's degree, Logistics and Supply Chain ManagementRMIT University | 2015

About Me

Hai Ngo

Data Enthusiastic with Logistics and Supply Chain as the background

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