Learn Data Skills
Beta
Hai Ngo

Hai Ngo

Certified

Service Quality

DHL Express, Lazada VN | Viet Nam

Technologies

My Portfolio Highlights

My New Track

SQL Fundamentals

My New Course

Introduction to Python

Logistics Enthusiastic and Data Driven Decision

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Understanding Machine Learning

SQLExcelPower BI
course

Introduction to SQL

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

DHL Express Vietnam | Sep 2021 - Present

Sales Program and Performance Manager

> Sales Performance: maintain high quality and compliant practices regards Global Sales Process via enabling tools (e.g. CRM) and Incentives > Sales Program: deploy Local, Regional, and Global Sales programs to the sales team, and visualise progress by utilising tools such as VBA, SQL, Power BI, etc.. > Process Improvements: find the weak link in processes and replace them with Continuous Improvement tools (e.g. 5Whys, Fishbone, Gemba, etc.) Achievements: Most Improved Country of Q2 2022: Data Quality improvement for Customers.
Show More

DHL Express Vietnam | Jan 2019 - Sep 2021

Service Quality Analyst

A single point to ensure real-time response to potential service incidents and identify opportunities to improve service quality and drive down cost via: > Quality Controls: manages Operations KPIs, prepares regular performance reports and analysis by utilising varies applications/tools > Process Improvements: identifies threat or potential improvements of a process, and proposes solutions via First Choice techniques, including GEMBA, PDCA, and 5WHYs, etc. > Decision making influencer: support contingency plan, and process changing practice with data driven decision, especially during Covid-19 pandemic. Achievements: 1/ Nominee of Employee of the Year 2020 2/ GEMBA /Project of Quarter 4 2019 3/ Superstar /Employee of Quarter 3 2019

DHL Express Vietnam | May 2018 - Dec 2018

Customer Support Executive

> Customer Orientation: provides and customises a full suite of customer service offerings to Key Account customers. > Resolving complaints proactively informs potential delays/failures, joint visits Key Account customers with other departments, and prepares written correspondence when required. > Reporting: on demand per prescribed time frames/intervals

Saigon Newport Logistics | Nov 2015 - Nov 2016

Customer Service Officer

> Service Consultant: provides suitable services per customer’s demand: Customs Clearance, and Truck operation for multi type of products. > Inventory management: prepares delivery plans to utilise warehouse capacity and minimise storage charge. > Multi-functional teamwork: corporate with 4 functions to provide great service quality. Preparing SOP: based on each customer’s distinctive features

My Education

Take a look at my formal education

Master’s Degree, Supply Chain ManagementCoventry University | 2018
Bachelor's degree, Logistics and Supply Chain ManagementRMIT University | 2015

About Me

Hai Ngo

Data Enthusiastic with Logistics and Supply Chain as the background

Powered by

  • Work
  • Certifications
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free