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Leonardo Vanzei

Leonardo Vanzei

Viavi Solutions

Viavi Solutions

Technologies

My Portfolio Highlights

My New Workbook

Introduction to Importing Data in Python

My New Project

The GitHub History of the Scala Language

My New Course

Introduction to Python

Quantitative storyteller, weaving narratives through data analysis.

My Work

Take a look at my latest work.

DataLab

Introduction to Importing Data in Python

DataLab

Duplicate of Why staff are leaving, and why you should care

DataLab

The GitHub History of the Scala Language

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Amazon Web Services Training and Certification AWS Certified Machine Learning – Specialty

Amazon Web Services Training and Certification AWS Certified Solutions Architect – Associate

The Linux Foundation CKA: Certified Kubernetes Administrator

HashiCorp HashiCorp Certified: Terraform Associate

Astronomer Astronomer Certification for Apache Airflow Fundamentals

Udemy The Complete SQL Bootcamp 2022: Go from Zero to Hero

Scrum.org Professional Scrum Master

A Cloud Guru AWS Certified Big Data - Specialty

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

VIAVI Solutions | Jul 2020 - Present

Technical Support Lead [ Tech Lead ]

• Support the team with the backlog management and improve response time to provide a better experience with the Support team; • Globally interact with different regions of support to coordinate different time zone activities to fast deliver results to the end customers; • Provide RCA ( Root Cause Analysis ) to major problems; • Lead discussions between other departments and support to better address customers requirements and requests; • Provide technical support to the end-users of the solution NitroGEO | ariesoGEO [ Location Intelligence ], Americas. • Indicate implementation suggestions, network performance, and critical events workarounds in order to obtain a better solution performance. • Provide and manage technical support with customers. • Investigation routines and automation in Python or Powershell. Main accounts: AT&T, America Móvil Group and Entel
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VIAVI Solutions | Mar 2020 - Feb 2021

DevOps Support Engineer [ Team Six ]

• Enable Support Team globally to efficiently and proactively solve customer problems fast through continuous improvement driven by automation, teamwork and creativity. Providing the best in class customer support experience. • Expand Support team overall knowledge by continuous knowledge transfer; • Implement and improve performance of tasks utilizing the most recent technology available and nurturing innovation and experimentation.

VIAVI Solutions | Mar 2019 - Jul 2020

Technical Support Engineer

• Provide technical support to the end users of the solution nitroGEO | ariesoGEO [ Location Intelligence ] , Americas. • Indicate implementation suggestions, network performance and critical events workarounds in order to obtain a better solution performance. • Provide and manage technical support with end customer. • Provide white and black box testing in ariesoGEO systems in order to identify bug root causes. • Investigation routines in languages like C#, Python, XML and Powershell. Main accounts:AT&T, America Móvil Group and Entel

VIAVI Solutions | Aug 2017 - Mar 2019

Remote Operational Assistance - Professional Services

• Provide proactive troubleshooting in ariesoGEO [ Location Intelligence ] system to LATAM region. • Indicate implementation suggestions, network performance and critical events workarounds in order to obtain a better solution performance. • Provide and manage technical support with end customer. • Provide white and black box testing in ariesoGEO systems in order to identify bug root causes. • Investigation routines in languages like C#, Python, Java and F#. Main accounts: AMX Group and Entel

VIAVI Solutions | Jan 2016 - Jul 2017

Sales Analyst

Sales support of VIAVI's portfolio to Latin America region; Provide quotes according to the customers’ demands; Follow up sales procedures, from the creation of the opportunities, until finalization of the booking process; Usage of the Salesforce platform to create opportunities and quotes, follow-up Leads and Reports. Provide technical training about the contents of the telecommunication market in technologies such as Mobile Telecommunication, Metro Networks and Fiber Optics

Ford Motor Company | Sep 2015 - Jan 2016

Quality Engineering Internship

N/A

SICK, Inc. | Feb 2014 - Sep 2015

Internship

N/A

Wittel | Mar 2013 - Dec 2013

IT Intern

N/A

General Motors | Jan 2011 - Dec 2012

Production Assistant

N/A

My Education

Take a look at my formal education

Nanodegree, Data Science IUdacity Brasil | 2018
Bachelor of Engineering - BE, Electrical Engineering and TelecommunicationsCentro Universitário FEI | 2017
Technical, Mechatronics, Robotics, and Automation EngineeringETEC Jorge Street | 2011

About Me

Leonardo Vanzei

Telecommunication Engineer with experience in systems support and data engineering/analysis. I have been working with distributed systems support and data insight projects

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