Accomplished leader with extensive experience in managing technical support teams, driving customer satisfaction, and ensuring service delivery excellence. Proven ability to lead cross-functional teams, implement processes, and drive results through effective communication and team management skills. Adept at identifying and solving complex technical issues and facilitating resolution, resulting in improved customer experiences. Committed to delivering exceptional customer service, promoting teamwork, and fostering an environment of continuous improvement.

Shopify Plus | Aug 2021 - Sep 2021

Team Lead

Experienced and results-driven leader with a proven track record in managing cross-functional teams and driving success. Skilled in building and motivating teams, setting goals and strategies, and leading change initiatives. Adept at communicating effectively with all levels of an organization, problem-solving, and decision-making. Committed to fostering a positive work environment and delivering exceptional results through collaboration, continuous improvement, and a customer-focused approach.

Shopify Plus | Nov 2019 - Aug 2021

Shopify Plus Support Specialist

Experienced and knowledgeable technical professional with a strong background in providing customer support for complex technical issues. Skilled in diagnosing and resolving technical problems, communicating technical information to non-technical users, and documenting technical solutions. Adept at working in a fast-paced environment, multitasking, and prioritizing tasks to meet customer needs. Committed to delivering high-quality service, building positive relationships with customers, and continuously learning to stay current with the latest technologies.

Shopify CORE | Apr 2019 - Nov 2019

Customer Success Guru

Efficient and empathetic professional with a passion for delivering excellent customer service. Skilled in resolving customer inquiries, handling customer complaints, and providing solutions to complex problems. Adept at using customer relationship management tools, multitasking, and prioritizing tasks to meet customer needs. Strong communicator, able to effectively listen, understand, and respond to customer inquiries, building positive relationships and fostering customer loyalty. Committed to delivering high-quality service, continuously learning, and promoting a positive customer experience.

Bluelink International CZ | Jan 2017 - May 2017

Team Leader (Social Media Care)

Skilled leader with experience managing a team of social media care specialists, driving customer satisfaction, and ensuring service delivery excellence. Proven ability to develop and implement processes, manage performance and quality, and lead change initiatives. Adept at using data and metrics to drive performance, resolve customer issues, and identify areas for improvement. Strong communicator with experience managing complex customer inquiries, escalating issues, and providing effective solutions. Committed to fostering a positive work environment, delivering exceptional customer service, and promoting teamwork.

Bluelink International CZ | Sep 2016 - Dec 2016

Deputy Team Leader (Customer Care)

Dynamic and experienced leader with a proven track record of supporting and executing the goals and strategies of a team. Adept at coaching, mentoring, and leading by example to drive team performance and success. Strong communicator with the ability to collaborate effectively with team members, stakeholders, and other departments. Skilled in managing resources, resolving conflicts, and making data-driven decisions to drive results. Committed to promoting a positive work environment, fostering teamwork, and continuously improving processes to enhance customer satisfaction and team performance.

Bluelink International CZ | Jul 2016 - Aug 2016

CRM Advisor

Experienced and knowledgeable professional with a strong background in customer relationship management. Skilled in analyzing customer data, identifying trends, and providing insights to improve customer experiences. Adept at managing customer interactions, resolving customer issues, and implementing processes to streamline customer support. Strong communicator with the ability to effectively present complex information to a variety of audiences and build positive relationships with customers. Committed to delivering exceptional customer service, continuously learning, and promoting a customer-centric approach.

South Australian Government | Jul 2010 - Sep 2012

Administration Officer

Detail-oriented professional with a background in government operations and administration. Skilled in developing and implementing policies and procedures, managing budgets, and leading cross-functional teams. Adept at collaborating with stakeholders, analyzing data, and making data-driven decisions to drive results. Strong communicator with the ability to effectively present information to a variety of audiences and build positive relationships with stakeholders. Committed to promoting transparency, accountability, and efficiency in government operations and continuously improving processes to better serve the public.

My Education

Take a look at my formal education

Igaming in Casino Management, Sports Betting, ComplianceIgaming college Malta | 2021

Environmental Management in Environmental Science Sligo IT | 2019

Digital Marketing in Digital MarketingGTI Galway | 2019

Business Management in ManagementWestern Management Centre | 2015

About Me

Experienced Team Lead and people person seeking to dive deeper into the world of technology. Bringing strong communication, problem-solving, and team-building skills developed through years of industry experience.

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