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Allan Vargas Chinchilla

Allan Vargas Chinchilla

Advisor

Ministry of Foreign Trade of Costa Rica | Costa Rica

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Project

Dr. Semmelweis and the Discovery of Handwashing

Quantitative architect, designing solutions with numbers as building blocks.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to Python

course

Intermediate Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Promotora del Comercio Exterior de Costa Rica (PROCOMER) | Mar 2016 - Present

Foreign Trade Advisor and Origin Analyst

• Verify the fulfillment of rules of origin for goods exported to the European Union, the United Kingdom, the EFTA States, China, Colombia, Peru, Turkey, Japan, and Australia, among others. • Advise colleagues on rules of origin. • Train and mentor new hires. • Train external and internal users on rules of origin and origin procedures. • Lead improvement projects. • Work as a functional leader for processes and systems implementations. • Propose, analyze, and review regulations. • Coordinate across departments and institutions. • Design manuals for origin documentation. • Perform data analysis and propose data-driven solutions. • Create and manage reports. • Review the HS Classification of goods. • Prepare and review internal and external communications. • Create internal and external Excel Tools.
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Ministerio de Comercio Exterior de Costa Rica | May 2015 - Present

Foreign Trade Advisor

• Worked as Advisor for Asia – Oceania Affairs. • Assisted in the process of negotiation of the FTA between Costa Rica and South Korea. • Helped with logistics matters for the process of negotiation of several Sanitary Protocols between Costa Rica and the People’s Republic of China. • Advised companies on market access, rules of origin, FTA Administration, and export and import requirements, among other trade-related affairs. • Reviewed negotiation proposals for FTAs.

Sykes Enterprises, Incorporated | Jan 2015 - Apr 2015

Quality Assurance Supervisor

• Led a team of 11 to 13 quality assurance analysts which served a business unit of approximately 1200 people. • Led two post-call service teams (callbacks and ICU). • Re-designed and implemented a new structure for the Quality Assurance Team. • Analyzed data and provided recommendations to the Operations Team. • Re-designed data capturing and measurement instruments, and quality policies. • Created and updated performance and metrics reports.

Sykes Enterprises, Incorporated | Sep 2011 - Dec 2014

Customer Service Team Manager

• Managed teams of 14 to 24 customer service representatives. • Coached and mentored new hires. • Follow-up on individual and team metrics. • Developed and prospected individuals for internal promotions. • Led the development and implementation of the continuous improvement process. • Awarded "Caring Leader" recognition for the performance of my teams (top performing teams). • Got promoted to Operations and Quality Assurance Supervisor at the same time (two independent promotions).

Sykes Enterprises, Incorporated | Aug 2009 - Sep 2011

Customer Service Representative and Floor Support Representative

• Provided assistance to customers from a Fortune 500 telecommunication company regarding billing, features, plans, devices, products, etc. • Tier 1 Technical Support • Provided advice to call center representatives on handling customer inquiries • Handled escalations and complex issues • Helped Team Managers with coaching and mentoring their teams • Awarded "Top Performer" recognition twice • Worked as backup Team Manager

My Education

Take a look at my formal education

Data Scientist with Python , Data Science in Data ScienceDataCamp | 2022
Master's in Business Administration Universidad de Costa Rica | 2018
Bachelor's degree in Customs and TradeUniversidad de Costa Rica UCR | 2015

About Me

Allan Vargas Chinchilla

Data Scientist in-progress

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