1. Conduct quality checks with SAS on 1.5 Million+ student test datasets from various Departments of Education to ensure report integrity and precision. 2. Supervised multiple projects from planning to close and delegated assignments through Agile delivery 3. Tracked hours and expenses to keep project on task and within budgetary parameters. 4. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Cambium Assessment | Feb 2021 - May 2022

Systems Support Analyst

1. Efficiently resolved myriad of technical issues concerning software installation and network connectivity. 2. Monitored, tracked and prioritized new work requests at Help Desk within set response times. 3. Worked with various departments on integrating new processes for software and manual usage.

Murph Consulting | Jun 2019 - Feb 2020

Operations Manager

1. Delegated a team of 8 technicians to handle the I.T. workload for 300+ clients in the tri-state area. 2. Communicated scope, budget, and time constraints with new and existing clients to establish reliable project updates and meet deadlines accordingly. 3. Monitored servers and systems in place for all clients, oversaw upgrades and installations, and generated weekly reports. 4. Handled or assigned Help Desk escalations. 5. Built trust with vendors and facilitated price deals for equipment and software.

Biotest Pharmaceuticals Corporation | Jul 2018 - Mar 2019

Help Desk Technician

1. Part of a 10 person I.T. team that handled the workload for over 50 centers with 10-15 persons working at each center. 2. Responsible for monitoring and maintaining Active Directory users, Exchange mail server, desktop support, file server, 3rd party software user interaction/troubleshooting, and Office 365 user licenses and assignment.

NYC Department of Education | Sep 2017 - Jun 2018

IT Intern

1. Handled the I.T. workload for a small school of 12 staff members and 150 students. 2. The infrastructure is Windows based while using Mac laptops for all students and staff. Responsible for computer imaging, license acquisition for 3rd party applications, print servers, Macbook monitoring/provisioning, Gmail administration, and daily reports for all activity.

My Education

Take a look at my formal education

Bachelor's degree, Computer networking and securityCUNY New York City College of Technology | 2018

About Me

What builds a picture? Pixels. How can we view the big picture? Data. I'm curious about the data breakdown/acquisition that allows inclusivity, practicality, and feature-rich applications to inspire creativity and ingenuity.

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