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Luke Revel-Burroughes

Luke Revel-Burroughes

Customer Support

Direct Line

Technologies

My Portfolio Highlights

My New Track

Data Storytelling

My New Course

Introduction to SQL

My New Track

Data Storytelling

Data ambassador, bridging the gap between numbers and human understanding.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to SQL

course

Understanding ChatGPT

course

Understanding Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Understanding Artificial Intelligence
Understanding ChatGPT
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Direct Line Group | Jan 2023 - Present

Commercial Consultant

Inbound telephony support for existing and new business customers. My dedication to helping customers resolve issues has cultivated brand loyalty. I have a proven ability to listen attentively, solve problems quickly and efficiently, and in building rapport with customers to deliver good outcomes. I have a great track record in dealing with vulnerable customers, and am able to utilise the skills I have gained in my previous roles in order to ensure we are delivering the best outcomes in line with consumer duty and FCA regulations.I have cultivated a good working relationship with strategic members of our Finance and Underwriting teams, to facilitate reasonable adjustments where appropriate in order to ensure we are considering individual circumstances and needs, and taking necessary steps to support our most vulnerable customers.
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Bishop Fox's School | Mar 2021 - Dec 2022

SEND LSA & Isolation Manager

Establishing positive and productive working relationships with students who exhibit behaviours that challenge. Providing emotional support and guidance, as well as developing academic and social skills. Managing activities, supervising groups, and promoting independence. Using child-centred learning strategies to improve language skills, and develop critical thinking skills and self-awareness through constructive dialogue and feedback.

Phoenix Learning & Care Group | Apr 2020 - Mar 2021

Learning Support Assistant

N/A

Filtered | Apr 2012 - May 2016

Customer Services Manager

As the fiirst employee in a fast-paced start-up, I helped to grow the business from three guys sat at a coffee table to one of the leading providers of EdTech / L&D in the UK. Managing an international team, with responsibility for training new starters and ensuring consistent customer experience. Copywriting, and overseeing translation of all customer communications into multiple languages and implementation across multiple platforms. Directing business strategy by collecting and analysing feedback and determining customer needs. Working closely with Marketing and Business Development to increase conversion rates and reduce churn.

Notting Hill Housing Association | Jun 2010 - Feb 2012

Facilities Manager

Essentially a fancy title for what was mainly: posting outbound mail, delivering inbound mail, making sure the right people took the right keys to the right pool- car, ordering stationery, and fixing desks.

Starbucks | Jan 2008 - May 2010

Supervisor & Coffee Master

Making coffee, teaching newbies to make coffee, and making coffee in coffee- making competitions.

Wing Music & Hire | Jan 2006 - Jan 2008

Guitar Technician

The best job I ever had. I didn’t make any money. But I played guitar all day, and met some cool people.

My Education

Take a look at my formal education

Philosophy and Psychological Studies, Social SciencesThe Open University | 2013
Chislehurst and Sidcup Grammar School | 2006

About Me

Luke Revel-Burroughes

Currently working in Customer Service, looking to upskill into a career in Data

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