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Lynn Heidmann

Certified

VP Product Marketing

DataCamp

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Certification

AI Fundamentals

My New Course

Introduction to Python

Analytical pioneer, exploring uncharted territories in the world of data.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to Python

certification

AI Fundamentals

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python

Introduction to SQL

Understanding Data Science

Understanding Prompt Engineering

Courses

Introduction to Python

Introduction to SQL

Understanding Data Science

Understanding Prompt Engineering

My Work Experience

Where I've interned and worked during my career.

DataCamp | May 2025 - Present

VP Product Marketing

N/A

Dataiku | Feb 2024 - Apr 2025

VP Content & Product Marketing

N/A

Dataiku | Mar 2020 - Jan 2024

Senior Director, Marketing Content

N/A

Dataiku | Nov 2016 - Feb 2020

Director, Marketing Content

N/A

Mixpanel | Apr 2016 - Oct 2016

Content Strategy Manager

- Defined global technical content strategy from the ground up, including how it would be created, where it would live, and how users would access it. - Published more than 100 technical content articles in six months.

Niantic | Sep 2015 - Apr 2016

Operations Manager

- Managed global customer operations of Ingress, geo-mobile game/app with more than 14 million downloads - Prepared global customer operations for 2016 launch of PokémonGo!

Google | May 2015 - Sep 2015

Niantic Ops Associate Principal

- Mentored team leads and helped them mediate issues, address low performers not hitting SLA, address quality issues and put together weekly KPIs - Oversaw social support channels and managed feature launches, working closely with product and engineering

Google | Sep 2013 - Sep 2015

Niantic Ops Senior Strategist

- Coached vendor team leads to ensure vendor quality and to provide feedback to improve operations overall

Google | Nov 2012 - Sep 2013

Niantic Ops Strategist

- Established global user support operations from scratch for new geo-mobile gaming product Ingress before launch - Managed help content and escalations of user issues to engineering as well as public-facing wording for those issues with PR

Google | May 2012 - Nov 2012

Google Play Ops Strategist

- Tested and implemented chat support for all global Google Play operations, a multi-billion dollar Google product - Conducted on-site visits in Ireland, England and the US to ensure success of chat support globally - Managed all content (including localization and content creation) on one of the largest and most viewed Google help centers - Produced vendor training materials for onboarding and for the launch of new products and features - Worked with product and engineering teams to give visibility to user-facing issues and lobby for product fixes - Conducted trainings on-site with vendors - Monitored call center quality and customer feedback and instituted changes with vendors and process based on those metrics

Google | Mar 2011 - May 2012

Google Play Ops Associate

- Established global vendor support and set up contact centers - email and phone - for new and growing Google Play store - Managed the operational transition in branding from Android Market to Google Play - Wrote help content and updated that help content based on data coming in from call centers on high call volume issues - Worked with localization manager to ensure proper and efficient translation of all support materials (vendor canned responses, help content, trainings) - Conducted trainings on-site with vendors - Monitored call center quality and customer feedback and instituted changes with vendors and process based on those metrics

Zywave | Jun 2010 - Mar 2011

Product Manager - P&C Content

- Managed direction of and content for of the company’s flagship product, Broker Briefcase - Conducted onboarding and exit surveys for customers to manage expectations and collect feedback on areas for improvement

Zywave | Jun 2009 - Jul 2010

Content Analyst

- Collected valuable Partner insight and feedback on products - Understood customer needs and developed additions to product based on those needs - Wrote content to be included in company's flagship product - Managed social media accounts

University of Wisconsin Athletic Communications | Aug 2007 - Dec 2008

Student Assistant

- Media relations position - Wrote stories and press releases following women’s lightweight rowing team, women’s soccer team and swimming/diving teams - Responsible for updating news stories, releases and features on the Athletic Department’s Web site - Served as contact for assigned athletic teams for both coaches and media - Represented the Athletic Department in day-to-day business with teams and coaches - Ran statistics and assist with post-game press conferences on weekends for major UW sporting events, including football, men’s hockey, women’s hockey and men’s basketball

The Badger Herald | Aug 2005 - May 2007

Deputy News Editor

- Worked up from news reporter to City Beat Reporter, City Beat Editor, and then earned position of Deputy News Editor - Edited and wrote stories for the largest independent daily campus newspaper in the nation, which has a daily circulation of 16,000 - Headlined, coordinated and lead all parts of the news section two nights a week - Oversaw the work of four editors and their respective beats on a daily basis

My Education

Take a look at my formal education

B.A., Journalism/Mass Communications (Emphasis in Strategic Communications and Marketing), Anthro...University of Wisconsin-Madison | 2008

Italian, HistoryJohn Cabot University - Rome | 2007

Stevenson High School, Lincolnshire, IL | 2005

About Me

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