• Provide one-on-one coaching/counselling to the clients to assist with various business needs including business planning, cashflow analysis, financial analysis, technological improvements etc. • Coordinate several ongoing projects via Basecamp (Project Management Software). • Assist with MS Excel for clients to enter business data. • Entering client data, partner data to the internal organization database (Airtable). • Administer client data and export data for reporting purposes. Build partnership with other organizations. • Ensuring data quality and accuracy. Meet business owners and aid with loan programs, grants and external resources to start or expand their businesses. • Meet existing and new partners/stakeholders regarding partnership and discuss about collaboration, organize events. • Contribute to the project's strategic planning and gained useful experience working with cross-functional teams in a client-facing environment for process improvements. • Provide program performance reports and analyses, translating findings into suggestions and effective business solutions.

Lightspeed Commerce | Oct 2021 - Jan 2023

Support Specialist II

• Communicating with business owners via Zendesk and PureCloud. Connect or direct DNS servers. • Connect various platforms with lightspeed eCom such as Google Analytics, Facebook Pixel etc. • Setting up website setting, adding product listing for eCom Platform. Address websites issues using tools such as LOGZ.io, Middleware. Understand and navigate with integration partners such as Mailchimp, Easy-post, Ship station etc. Working with various payment gateways such as Lightspeed payments, Cayan, PayPal, Stripe etc. • Work with JSON and CSV files to import and export customer Inventory Data. Direct with theme codlings such as HTML and CSS file formats. • Work with web Extras such as Google search console, Custom JS, Custom head code, Robots.txt etc. • Work with various feeds such as Google Base, Set-up Beslist, Kelkoo etc. Work with Lightspeed reporting systems such as Lightspeed Analytics, Quickbooks accounting software (online/desktop) etc. • Interact with the development team via Jira. Report website bugs and inspect website contents. • Work with security platforms to access websites via 1Password and other password managers.

EDealer | Jun 2021 - Sep 2021

Technical Support Analyst

• Jira is used to communicate and identify issues with business owners. • Administrating and configuring new accounts using an internal administration tool, as well as engaging with partner companies or third parties to obtain relevant information and authorization for data integrations. • Instruct and educate new and existing customers on our proprietary Internet Lead Management solution (ILM) and WordPress Content Management Systems (CMS). • Maintain a high degree of understanding of all products and systems that have been allocated to developers, web developers, and designers that have been addressed. • Work with the WordPress CMS Platform or other content management systems.

Walmart | Dec 2019 - Sep 2021

Cashier/Customer Service Representative

• Operating cash registers with 100 percent accuracy for cash, check, and credit card transactions. • Collecting customer information for the Walmart financial database in order to generate the Walmart Rewards Mastercard profile. • Involvement and discussion of the company's policies in the training of newly hired staff. • Initiate procedures for processing return and exchanges in-store. • Verifying the customer's details before processing various Western Union payments. • Checking the validity of coupons that merchandisers have printed and distributed.

Mpwr (formerly Kognitive Marketing) | Jul 2019 - Oct 2019

Sales Representative

• Promoted Canadian Tire Triangle Mastercard for Canadian Tire Financial. • Maintained the database of the customers and filled the MasterCard application by verifying the customer’s identification. • Assisted Manager, SWP and Reporting in presentation of analysis results and telling a story on monthly and ad hoc basis to senior management. • Maintained the accuracy in filling the customer’s application by asking them questions and advised them the appropriate solution based on their provided information.

House Of India | Jul 2018 - Aug 2019

Customer Service Manager

• Screened resumes, scheduling and conducting interviews of new candidates. • Employee orientation, training logistics and recordkeeping. • Created POS system for the restaurant operations using Shopify POS to keep the everyday data in checked. • Reported New Hires, Status Changes, Terminations etc.

Snowflakes Ltd | Feb 2016 - Dec 2016

Marketing Manager

• Executed events and marketing programs, producing two times the goal of qualified leads. • Involved in on-boarding and off-boarding of employees Planned the event decoration by the customer’s preference and instructed the employees to work accordingly. • Participated in various HR initiatives such as - succession planning, talent profiles, employee engagement, stay factors etc. • Updated HR systems to generate scheduled reports to support the HR organization

My Education

Take a look at my formal education

Bachelor of Commerce - BCom, Major Human Resource Management.University of Windsor | 2021

Chittagong Cantonment Public College

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