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maitri mou

maitri mou

Business Analyst

Paro Centre for Women's Enterprise

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Workbook

Intermediate SQL

My New Workbook

Introduction to SQL

Analytical superhero, saving the world from data chaos.

My Work

Take a look at my latest work.

course

Introduction to SQL

DataLab

Introduction to SQL

DataLab

Intermediate SQL

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DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

PARO Centre For Women's Enterprise | Jan 2023 - Present

Business Counsellor / IT

• Provide one-on-one coaching/counselling to the clients to assist with various business needs including business planning, cashflow analysis, financial analysis, technological improvements etc. • Coordinate several ongoing projects via Basecamp (Project Management Software). • Assist with MS Excel for clients to enter business data. • Entering client data, partner data to the internal organization database (Airtable). • Administer client data and export data for reporting purposes. Build partnership with other organizations. • Ensuring data quality and accuracy. Meet business owners and aid with loan programs, grants and external resources to start or expand their businesses. • Meet existing and new partners/stakeholders regarding partnership and discuss about collaboration, organize events. • Contribute to the project's strategic planning and gained useful experience working with cross-functional teams in a client-facing environment for process improvements. • Provide program performance reports and analyses, translating findings into suggestions and effective business solutions.
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Lightspeed Commerce | Oct 2021 - Jan 2023

Support Specialist II

• Communicating with business owners via Zendesk and PureCloud. Connect or direct DNS servers. • Connect various platforms with lightspeed eCom such as Google Analytics, Facebook Pixel etc. • Setting up website setting, adding product listing for eCom Platform. Address websites issues using tools such as LOGZ.io, Middleware. Understand and navigate with integration partners such as Mailchimp, Easy-post, Ship station etc. Working with various payment gateways such as Lightspeed payments, Cayan, PayPal, Stripe etc. • Work with JSON and CSV files to import and export customer Inventory Data. Direct with theme codlings such as HTML and CSS file formats. • Work with web Extras such as Google search console, Custom JS, Custom head code, Robots.txt etc. • Work with various feeds such as Google Base, Set-up Beslist, Kelkoo etc. Work with Lightspeed reporting systems such as Lightspeed Analytics, Quickbooks accounting software (online/desktop) etc. • Interact with the development team via Jira. Report website bugs and inspect website contents. • Work with security platforms to access websites via 1Password and other password managers.

EDealer | Jun 2021 - Sep 2021

Technical Support Analyst

• Jira is used to communicate and identify issues with business owners. • Administrating and configuring new accounts using an internal administration tool, as well as engaging with partner companies or third parties to obtain relevant information and authorization for data integrations. • Instruct and educate new and existing customers on our proprietary Internet Lead Management solution (ILM) and WordPress Content Management Systems (CMS). • Maintain a high degree of understanding of all products and systems that have been allocated to developers, web developers, and designers that have been addressed. • Work with the WordPress CMS Platform or other content management systems.

Walmart | Dec 2019 - Sep 2021

Cashier/Customer Service Representative

• Operating cash registers with 100 percent accuracy for cash, check, and credit card transactions. • Collecting customer information for the Walmart financial database in order to generate the Walmart Rewards Mastercard profile. • Involvement and discussion of the company's policies in the training of newly hired staff. • Initiate procedures for processing return and exchanges in-store. • Verifying the customer's details before processing various Western Union payments. • Checking the validity of coupons that merchandisers have printed and distributed.

Mpwr (formerly Kognitive Marketing) | Jul 2019 - Oct 2019

Sales Representative

• Promoted Canadian Tire Triangle Mastercard for Canadian Tire Financial. • Maintained the database of the customers and filled the MasterCard application by verifying the customer’s identification. • Assisted Manager, SWP and Reporting in presentation of analysis results and telling a story on monthly and ad hoc basis to senior management. • Maintained the accuracy in filling the customer’s application by asking them questions and advised them the appropriate solution based on their provided information.

House Of India | Jul 2018 - Aug 2019

Customer Service Manager

• Screened resumes, scheduling and conducting interviews of new candidates. • Employee orientation, training logistics and recordkeeping. • Created POS system for the restaurant operations using Shopify POS to keep the everyday data in checked. • Reported New Hires, Status Changes, Terminations etc.

Snowflakes Ltd | Feb 2016 - Dec 2016

Marketing Manager

• Executed events and marketing programs, producing two times the goal of qualified leads. • Involved in on-boarding and off-boarding of employees Planned the event decoration by the customer’s preference and instructed the employees to work accordingly. • Participated in various HR initiatives such as - succession planning, talent profiles, employee engagement, stay factors etc. • Updated HR systems to generate scheduled reports to support the HR organization

My Education

Take a look at my formal education

Bachelor of Commerce - BCom, Major Human Resource Management.University of Windsor | 2021
Chittagong Cantonment Public College

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