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Margaret Johnson

Margaret Johnson

Certified

IT Help Desk: IT Operations Intern

LUMINUS DATA SOLUTIONS, LLC

Technologies

My Portfolio Highlights

My New Track

Associate Data Analyst

My New Track

Associate Data Analyst

Data whisperer, listening closely to the stories hidden within the numbers.

My Work

Take a look at my latest work.

DataLab

DataCamp Year in Data 2024

DataLab

Project: Impact Analysis of GoodThought NGO Initiatives

DataLab

Project: Analyzing Motorcycle Part Sales

DataLab

Project: Factors that Fuel Student Performance

DataLab

Project: Analyzing Electric Vehicle Charging Habits

DataLab

Project: When Was the Golden Era of Video Games?

DataLab

Project: Analyzing Industry Carbon Emissions

DataLab

DataCamp Year in Data 2024

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

AI Fundamentals

AI Fundamentals

Other Certificates

Coursera Google IT Support Professional Certificate

Coursera Google Cybersecurity Specialization.

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Understanding ChatGPT

My Work Experience

Where I've interned and worked during my career.

LUMINUS DATA SOLUTIONS, LLC | Jul 2024 - Present

IT Help Desk: IT Operations Intern

❖ Established network connectivity by deploying over 50 wired and wireless devices, improving connectivity by 20%. ❖ Created and maintained network documentation for 100+ systems, ensuring 98% accuracy and compliance. ❖ Diagnosed and resolved network service issues, reducing downtime by 30%. ❖ Deployed and managed cloud and virtual networks, enhancing operational efficiency by 25%. ❖ Monitored network activity across 200+ devices, identifying and resolving 95% of issues before escalation. ❖ Applied network hardening techniques, resulting in a 40% reduction in security vulnerabilities. ❖ Assisted senior staff in configuring 50+ virtual and cloud network environments, improving deployment speed by 15%. ❖ Implemented physical and cloud security measures, reducing security incidents by 35%.
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YOUR ESSENTIAL TECHS | Jan 2023 - Jun 2024

Student Intern - Help Desk Technician

❖ Created and managed over 100 user accounts in Active Directory, ensuring secure and appropriate access to domain resources, which improved overall user satisfaction by 30%. ❖ Performed password resets and account management tasks for an average of 50 users weekly in Active Directory, enhancing user support and maintaining system security. ❖ Enabled and disabled user accounts as needed for over 200 employees, ensuring system integrity and precise access control across departments. ❖ Configured static IP addresses on 20+ client endpoint devices, optimizing network performance and reliability when needed. ❖ Developed and managed over 10 Virtual Machines (VMs), successfully installing and configuring operating systems such as Windows 11 Pro and various Linux distributions. ❖ Utilized password management software to secure and manage sensitive credentials for systems, achieving a 100% compliance rate with security policies. ❖ Installed, configured, and maintained Virtual Private Network (VPN) software for over 50 users, ensuring secure remote access and protecting company data. ❖ Implemented and managed mRemoteNG client to facilitate the efficient remote management of multiple systems, improving response time to technical issues by 40%

MERCER STREET FRIENDS | Mar 2020 - Aug 2022

Family Resource Specialist

❖ Ensured 100% compliance with all relevant laws and regulations regarding customer data privacy and security. ❖ Built strong relationships with cross-functional teams, leading to a 25% faster resolution of technical issues and IT infrastructure support. ❖ Conducted outreach activities, successfully recruiting 50+ new clients into the program each quarter. ❖ Facilitated 10+ parental workshops, helping children achieve a 90% success rate in school and academic performance. ❖ Participated in regular training sessions to stay updated on industry advancements and emerging technologies, enhancing skills by 30%. ❖ Assessed the effectiveness of programs through data collection and analysis, resulting in a 20% improvement in service delivery. ❖ Used job-related software to prepare correspondence and technical reports, improving documentation efficiency by 40%. ❖ Analyzed data from multiple sources to identify trends in resource consumption, leading to a 10% reduction in operational costs

WELLS FARGO | Oct 2018 - Mar 2020

Teller Service Representative

❖ Managed incoming technical support calls, aiding with software and hardware troubleshooting, network configurations, and IT-related inquiries in a timely manner. ❖ Executed outreach initiatives to onboard new clients and users into bank systems and platforms. ❖ Prepared and evaluated CRM reports to identify problems and areas for improvement. ❖ Provided technical support to customers and troubleshoot their queries, achieving a 95% customer satisfaction rating. ❖ Escalate customer concerns, issues and requirements to supervisors from immediate rectification. ❖ Assisted customers with making payments or establishing payments plans to bring account current. ❖ Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. ❖ Used proven techniques to de-escalate angry customers during telephone interactions. ❖ Stay up to date with and adhere to HIPPA, Federal and Banking Regulations

SABIDO & CO | Apr 2005 - Dec 2015

Office Manager

❖ Performed supervisory responsibilities in alignment with the current Personnel Ordinance, County policies, and applicable laws, leading a team of 15+ staff members to ensure compliance and operational efficiency. ❖ Analyzed and organized office operations and procedures, effectively managing a budget of $500,000, overseeing accounts receivable/payable, records management, and equipment maintenance to streamline processes. ❖ Ensured 100% compliance with federal, state, and local employment laws and regulations, reducing legal risks and fostering a fair workplace. ❖ Oversaw office activities, including organizing internal fundraising initiatives that raised over $10,000 for pro bono and community service projects, enhancing community engagement. ❖ Monitored and supervised monthly and weekly cost analysis reports, ensuring adherence to the budget and achieving a cost-saving of 15% over the fiscal year. ❖ Utilized professional communication skills to effectively engage with diverse groups, including attorneys and C-level executives, during meetings, conference calls, and email correspondence, enhancing collaboration. ❖ Performed a variety of project support duties, including maintaining spreadsheets and preparing contract forms for approval, resulting in a 25% reduction in processing time for project approvals.

My Education

Take a look at my formal education

Bachelors in Business ManagementUniversity West Indies

About Me

Margaret Johnson

Hi, I’m Margaret Johnson. After over 10 years in business management, I’ve made the decision to pivot into IT/Cybersecurity field. I’ve earned certifications in Google IT and Google Cybersecurity and I'm working toward my CompTIA Security+.

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