1. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization 2. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes 3. Recommend to Management and procure all ICT related hardware and software 4. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues 5. Provide documentation and technical specifications to management for planning and implementing new or upgrades of ICT infrastructure 6. Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures 7. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions 8. Design, deploy and monitor data collection forms in Kobo toolbox 9. Develop ICT policies and advise management on trendy ICT issues for incorporation 10. Managing social media pages 11. Conduct research as required by the institution 12. Responsible for capacity, storage planning, and database management 13. Design, Develop and Manage ZIPAR Website and associated databases 14. Any other Administrative duties assigned by the supervisor

Zambian Open University | Jul 2017 - Apr 2020

IT Engineer

1. Provide first line ICT support to staff and students 2. Provide network support to ensure systems and network availability to all stakeholders 3. Maintaining and updating website in word press 4. Maintaining the Students Record Management System and eLearning system 5. Ensure compliance with ICT Policies and procedures 6. Management of windows server environment 7. Running SQL commands to generate management reports when needed 8. Maintaining the Kobo collect database and providing access to researchers whenever need arose 9. Provide Basic ICT and Moodle eLearning training to students and lecturers

University of Zambia | Jun 2008 - Dec 2016

IT Administrator

1. Ensure that computers in the Computer laboratory and staff offices are regularly serviced, maintained and secured 2. Ensure that all computer installations meet safety requirements 3. Develop, update and maintain the project website 4. Manage the project Database of students, books and Assets 5. Recommend to Management with rightful and corrective information pertaining all ICT related matters 6. Develop and present the ICT budget to management and producing quarterly reports 7. Maintain all documentation for ICT related issues for the project 8. Configure and maintain the project Local Area network and assigning security passwords for wireless network. 9. Put in place measures to prevent loss or damage to computers and other appliances in the computer laboratory. 10. Control and regulate the use of the internet, email and printing facilities on the network 11. Backing up of the project data and ensuring confidentiality of information 12. Troubleshoot Computer Hardware and software applications such as accounting and payroll packages 13. Design brochures, booklets and handbooks for the project and the faculty 14. Manage the project’s social media pages 15. Manage the moodle e-learning platform 16. Provide training in short term computer courses to students 17. Provide ICT end user support to staff and students 18. Develop Information and Communications Technology Policy for the project 19. Recommend to management and procure all ICT equipment, software and requisites for the project 20. Perform other administrative duties as and when assigned by the Director

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