• Led business-impacting AI initiatives, partnering with product and engineering teams to refine Copilot Actions using research, telemetry, and user feedback, while presenting insights to leadership to inform strategic decisions.

Microsoft | Jun 2022 - Jan 2025

Data Scientist II

• Trained and deployed playback optimization model that enhances user satisfaction by predicting and preloading content, ensuring a smoother viewing experience and reducing operational costs by $3M annually (~50%). • Designed and implemented an LLM-powered pipeline with ML clustering to analyze customer feedback, enabling automated categorization, trend tracking, and prioritization for product teams. • Developed A/B experimentation scorecards, defining metric thresholds based on statistical analysis and user satisfaction scores to drive data-informed product decisions. • Spearheaded Responsible AI assessments, ensuring ML models met compliance, ethical AI standards, and security approval, accelerating model deployment timelines.

Getty Images | Mar 2021 - Jun 2022

Data Scientist

• Trained and deployed a download prediction model, influencing acquisition decisions for 50K+ assets, leading to $1.5M projected profit. • Developed an Airflow pipeline to automate data cleaning, feature creation, and model predictions, saving 40+ hours of manual effort per week. • Developed a full-stack ML training service, improving model processing efficiency by 5x and cutting team workload by 20+ hours per week.

The Spur Group | Mar 2020 - Feb 2021

Data and AI Manager

• Managed data science and analytic projects across multiple clients including VMware, Microsoft, Cisco, & NetApp • Core contributor to the launch of a Data & AI service line, generating $4.5M revenue and 40+ projects in its first year. • Scoped requirements, developed timelines, staffed and ran machine learning, automation, data engineering and application development projects • Architected and implemented a data model consolidating 34+ sources, scaling a $17M Partner Incentives Program. • Fostered a mentorship culture through leading knowledge-sharing sessions and 1:1 mentoring, enhancing junior data scientists' technical skills and career growth.

The Spur Group | Jul 2018 - Mar 2020

Senior Consultant

• Developed a Boosted Decision Tree classification model, identifying service groupings in application development to enhance customer insights on cost, efficiency, and usage. • Built a propensity model integrated with a Power BI dashboard to help 380+ Sales Reps bundle and sell products and licenses more effectively, leading to an additional $320K in client spending on support and future development. • Generated, forecasted and evaluated KPIs for determining the success of the customer lifecycle using Adobe Analytics • Conducted investigations from data sourcing, cleaning, determining metrics, validating, analyzing and insight presentation

The Spur Group | Jan 2018 - Jul 2018

Consultant

• Automated the QBR process for a $130M Partner Incentive program by improving data accuracy and aligning on metric calculation and taxonomy resulting in the client’s promotion to director • Drive project progression, solve roadblocks, track action items, and collaborate with clients to develop a solution • Work with clients to develop clear expectations of deliverables and timelines • Document project progression and insight in a meaningful and digestible way Analyze and combine multiple data sets to drive insight and present in a concise and easily digestible format

The Spur Group | Oct 2016 - Jan 2018

Associate Consultant

• Manage all aspects of a project including creating a project plan, managing and running meetings, tracking deliverable progress, sending status reports and documenting risks and issues • Drive collateral content creation through outlining, researching, interviewing, developing a story, designing graphics and reviewing with the client • Manage client relationships and coordinate with project teams to ensure deadlines are met

Microsoft | Bing Ads Marketing & Development Team, Allyis Inc. | Sep 2015 - Jun 2016

Content Manager

• Manage multiple projects with deadlines and deliverables • Create content for clients including: email templates, new letters, blog posts, social media assets, articles, and other collateral • Coordinate with designers, brand, and localization • Create process documentation and status reports • Collaborate with teammates to create quality products and problem solve roadblocks • Draft ongoing marketing and social media plan and provide training to staff to maintain online presence • Develop and execute communication and marketing plans • Manage client relations and quality checks on final deliverables • Create work back schedules and manage complicated SLAs

Alaska State Legislature | Jan 2015 - May 2015

Legislative Assistant

Manage constituent relations and the representative's schedule. Brief the representative on legislation before floor sessions. Handle the representative's public image and outreach. Review correspondence between constituents and the representative. Researching information regarding legislation and preparing reports.

University of Alaska Fairbanks | Sep 2013 - May 2015

Graduate Teaching Assistant

• Instructed COMM100 courses including Group Communication, Mediation, and Public Speaking • Prepared daily lesson plans based on required course material, developed exercises and activities to demonstrate learning concepts • Adapted approaches to a wide variety of ages, backgrounds, ethnicities, and learning styles

Senator Lisa Murkowski | Sep 2014 - Dec 2014

Intern

Managing constituent inquiries and casework. Editing official documents and filing original and photocopied documents. Researching current issues in the community in order to serve constituents. Reviewing and editing speeches as well as representing Lisa Murkowski at official events she was unable to attend.

My Education

Take a look at my formal education

Master of Arts (M.A.), Communication (Quantitative Analysis)University of Alaska Fairbanks | 2015

Bachelor’s Degree, Communication: Minor in JournalismUniversity of Alaska Fairbanks | 2013

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